AutoZone Auto Parts

"Worst customer service of all time. Came in to get some brake pads and rotors. Lady employee would not get off the phone to help, it also sounded like a personal call. Then when she finally was going to help was on the store phone and playing around on her personal phone, she had to ask me three different times what kind of car and what part I needed. It finalllllly appeared that she found the part then got back on the phone and did go look for it. After about 5 more mins of waiting I walked out in front of her with her saying nothing else to me. Great way to LOSE BUSINESS with this employee @autozone"

"Your web site sucks. Go to look up auto parts and you try to sell me everything except auto parts. You suck."

"Went in to get my check engine light diagnosed. 2 super nice ladies were working the counter, and both of them were super busy. After waiting a while to talk to one, they informed me they didn't have the machine anymore. I counted half the sign posted and said something about checking the engine light. Get rid of that signage if you aren't going to offer that to your customers."

"Ceri @Autozone in Oxford MS on University Avenue is AMAZING!! . My husband and I needed to check my truck out around 930pm on a Monday evening (they close at 10pm) and she was so very professional with us! She was very knowledgeable and came right out to help us determine if my battery or alternator was bad. Not only is she professional, she is very nice and friendly and did not hesitate to help us or complain about how late it was in the evening! She is an excellent example of what customer service is all about and we need more Ceri’s in this world! Thanks so much Ceri for helping us out on a Monday night in the middle of the MS Summer Heat! We are so very thankful for you! Many Blessings To You, The Holleys Andy & Christy"

"I am skilled mechanic & technician who has used this store for years. I've watched it sink progressively lower in service over that time, but never have I felt compelled to comment. Sadly the truly competent, knowledgeable & efficient don't last for any length of time at this location & their replacements fall farther in terms of customer service with the majority of them. If I as customer go to the trouble to look up my part, determine that it is supposedly available locally, write down part #, stock #, part description, manufacturer, and place it on the counter, then ALL that is required for the employee to do is locate, retrieve, verify with me that it is correct & check me out. If I have a question or concern over the application, I will ask. What I don't need is to be LIED to that the employee "Can't look it up" without make/model etc. Then, to be told to get out of the store, because I've become upset that the employee will not simply do as I asked is beyond the pale. I wouldn't dream of asking for an apology or corrective action. Pointless. The other employees there know this is acceptable & the standard for customer service that they too can fall back on as needed. Good luck. There's always another company right down the street or on the web."