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Barnes Crossing Collision Center
Carter Avenue, New Albany, Mississippi 38652
About the Barnes Crossing Collision Center
Barnes Crossing Collision Center is a top-rated car repair facility located on Carter Avenue in New Albany, Mississippi. Our experienced technicians specialize in collision repair and are dedicated to providing high-quality service to get your vehicle back on the road quickly and safely. From minor dents and scratches to major bodywork, our team has the skills and expertise to handle any repair job. Trust Barnes Crossing Collision Center to restore your vehicle to its pre-accident condition and ensure your peace of mind. Contact us today for a free estimate and see why we are the go-to choice for auto repair in New Albany.
Photos of Barnes Crossing Collision Center
Carter Ave, New Albany, MS 38652, United States
Reviews of Barnes Crossing Collision Center
"I had an unfortunate accident on December 16th, 2022, where I hit a deer and needed to have my car repaired. After contacting several body shops in the area, I was told that it would be several months before they could even look at my vehicle. I then contacted Barnes Crossing Collision Center, our dealership, and the manager assured me that they could repair my vehicle in two to three weeks. Although it sounded too good to be true, we decided to go ahead with it. In mid-January, my wife contacted the Collision Center to check on the progress of my vehicle, and she was told that it was being painted. This made us feel relieved that the repairs were almost done. However, on February 14th, 2023, when my wife contacted them again, we were informed that the parts were delivered to a different dealership, and they were waiting for them to be sent to them. I decided to contact the parts dealer myself, and they confirmed that the parts were delivered to the correct place, but the Collision Center had misplaced the invoice for them. When I contacted the Collision Center manager to inquire about the situation, he lied to me about the parts being on back-order. I called him out on his lie and he informed me that they were ordering other parts that were on back-order. However, I then reached out to the parts dealer who informed me that the Collision Center had not ordered the parts for this purchase order (PO) before. Throughout this entire process, my family and I have been treated poorly by the Collision Center. We have purchased three new vehicles from the Barnes Crossing Group in the past two years, and my in-laws have purchased new vehicles from them annually. Despite our loyalty, we were met with lies and deceit from the beginning to the end of the repair process. Additionally, while my vehicle was at the Collision Center, someone stole a USB cable from my car. This lack of respect for their customers is unacceptable. It's disappointing that the Barnes Crossing Group has no concern for their customers, and I will not be purchasing or using any of their services in the future. Hopefully, we can find a dealership that cares more about its customers."
"good look and trucks."
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