Chick-fil-A

"The food at Chick-fil-A is always delicious. I really like all their menu items. Their staff are some of the nicest, caring people in a customer service environment. Top notch 5 stars!!! . This recent visit I ordered their delicious chicken tortilla soup. Unfortunately I could tell it was at the bottom of the batch because it was much thicker and very hot- spicy hot. As cooks know, the longer spice peppers cook, the hotter they can be. I took 1 bite and could not eat it. It was so hot the vapor/aroma actually burned my eyes & nose a little. Having a stubborn hunger I tried it anyway. It truly hurt the majority of that night and took several doses of tummy calming meds over the next 10-12 hours to stop the pain. Fortunately, I just had pain, not the other. Normally I'm only a little sensitive to such, hence the bite after the warning vapor I ignored!!! It was still delicious just not the normal mild spicy soup I love. I can't imagine how they could address and fix such a situation unless putting a limit on how long it can be on a warmer ready to serve. I love the soup and hope it stays on the menu. They're a smart company I love to support. Just beware if it's super thick, u may want to add ur broth to it maybe sprinkled with fresh spinach to tame the bite. I will continue to order in the future, and hopefully I can enjoy it again."

"placed a mobile order. got home to realize they left out an entire meal. not to mention no straws or sauces. called and spoke with a manager who said the only way to get a refund for the meal was to come back (which is absolutely insane since it’s a 20-30 minute drive round trip.) they said they needed to see the receipt (for a mobile order.) refused to help me any other way and responded in a flippant and dismissive manner. encouraged us to file a complaint with corporate. definitely not the experience i would have expected based on previous interactions. lance, if you’re reading this, mobile order number 9339887"

"Absolutely worst chick-fil-a in the country. Menu changes for football games. Asked for 10 piece chicken minis got 4 piece. Didn't tell us they were only doing 4 piece. Wouldn't do burritos unfriendly. Horrible visit"

"I pre-ordered through the app so I have no idea what the atmosphere inside is like, as this was the first time ordering from this Chick-fil-A. The food was ready when I got there and was awesome! The staff we polite and treated me with respect. I couldn't ask for anything better from them."

"I usually have awesome experiences with this particular CFA. But today, my breakfast item was prepared horribly as it seems like it was thrown together and my lemonade tasted like it was leftover from the previous day. Not what I expect from one of my favorite go to places for breakfast."