Inn Hotel

"2018 I have just checked in, and I am ok with the hotel/motel format. The water pressure falls very low at the sink but fine for the shower. The room is clean, and the decor is up to date and appears we'll maintained. I may even try the pool tomorrow, because it is over 90 degrees here. I have yet to try their breakfast, so I will need to edit after that experience. My room is perfect for me traveling alone. Hopefully they have larger rooms available for families. Too small for more than two. Next Day: No swimming. The breakfast is ok. I found the tub to be slippery. Seniors, be very cautious because there is nothing to hold on to. 2022 I've heard that this place isn't what it used to be. I won't stay there again. It may be better for you to sleep in your vehicle. There is no decent place to stay in Helena. Save your money and time."

"Room was initially clean & sanitized, a bit on the small side tho'. Stayed for 3 days and had to request clean towels each day. The telephone in the room didn't work, the entry door handle was very loose, and the night desk clerk didn't seem like she wanted to be there, but I will admit I loved the shower head, was nice-&-strong. It was the closest to our venue, so it is what it is."

"We traveled all the way from Arizona just to check into roach infested rooms and our room had a broken toilet. The front desk clerk Anita said she couldn't do anything because the manager was out of town. The next day the maintenance guy saw us coming out of the room and said those rooms were not supposed to be rented out because of the roaches and it needed repairs. The day we left Anita had a nonchalant attitude. Asked for a receipt and she couldn't give us 1 because the printer was out of ink. Asked her if she could email it to me and here it is 4 days later and I never received that email. Anita said she would have the manager give me a call and once again it's now 4 days after we checked out and no phone calls, no email, no anything. Worst experience at a hotel ever in my life. Not worth the money spent"

"We were told that this site was no longer apart of the BEST Western franchise because of transitioning, however, the EVS workers were excellent. Whenever we ran out of towels we were always supplied with more, although, the sign stated to reuse towels in an effort to save the earth. I would assume that it was a good location. I'm not familiar with the area. Actually from a different state. Some of my family just ran across it online and we needed a safe place to stay. So they chose this Best Western because the accommodations from past experiences were GREAT!! You could tell that the rooms were somewhat outdated. The insects, all kinds, entering the room was crazy. The bathroom backed up. Not to mention, my sisters room even flooded. Again, I will say that the staff was really helpful."

"Dirty, dusty, grungy looking. We asked for 2 queen beds and manager said all he had left was a king bed. What we got was 1 queen bed for $103! The mattress was worn out and the cleanliness was questionable. As soon as the toilet was flushed, it clogged and required a plunger. My husband had to go hunt the person that sold us the room and he went several places before the could find a plunger which he gave to my husband telling him he could fix it. What motel or hotel does that??? We will not uses thus Best Western ever again."