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Best Friends Pet Salon
1987 Lancaster Drive Northeast, Salem, Oregon 97305
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About the Best Friends Pet Salon
Best Friends Pet Salon is a premier grooming facility located in Salem, Oregon, United States. Our experienced and caring staff are dedicated to providing the highest quality grooming services for your furry friends. From baths and haircuts to nail trims and ear cleaning, we offer a wide range of services to keep your pets looking and feeling their best. Our salon is equipped with state-of-the-art grooming equipment and products to ensure a comfortable and stress-free experience for your pets. Visit us at 1987 Lancaster Drive Northeast and let us pamper your beloved pets like they are our own best friends.
Photos of Best Friends Pet Salon
1987 Lancaster Dr NE, Salem, OR 97305, United States
Opening hours of Best Friends Pet Salon
Monday:
Closed
Tuesday:
Closed
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
08:00 - 16:00
Sunday:
Closed
Reviews of Best Friends Pet Salon
"I love these ladies, they always take good care of my pups. I appreciate how hard they work to get them cleaned up and maintained. My pups always get excited to see them which reassures me they are getting the best treatment."
"I do not recommend! I don’t know if they got new employees or they just don’t care anymore but I brought my dog in to get a haircut and I kid you not he looks like all he got was his fur washed and brushed out. I always ask for a teddy bear cut with about 1-2 inches of fur left and when I asked for that this time they said they were going to de-shed and scissor trim instead???? Please take your dog elsewhere, I should not have paid $85 dollars for a brush out that I could’ve done myself at home. For example this is how he looked before, after and what he’s SUPPOSED to look like with a teddy bear cut."
"My 13 week old pups first groom, so we did just the basics to start. When I picked him up he was happy and calm, and looked amazing! Great communication when making the appt with what to expect and cost. Friendly, caring, service. Jennifer listened to my preferences and special needs of my pup!"
"Exceptional Pet Grooming Experience at Best Friends Pet Salon Rating: ★★★★★ I have been a loyal customer at Best Friends Pet Salon for all my Yorkies' grooming needs for over 15 years, and I couldn't be happier with the exceptional service they provide. From the moment I stepped foot into the salon, I knew my furry companions were in the best hands. One of my main concerns was how my younger Belgian Malinois, a high-drive dog, would react to the grooming process. However, Kathy, Kayla and their talented team went above and beyond to ensure a positive and comfortable experience for my energetic pup. They handled her with care and expertise, making her feel at ease during the grooming sessions. With each visit, I have noticed a remarkable improvement in my Malinois' behavior. She is gradually becoming more accustomed to the salon environment and now walks in with confidence. The transformation is truly impressive! Kathy, Kayla and their team possess a deep understanding of the unique needs and personalities of different dog breeds. As someone with over 30 years of experience as a hair stylist, I recognize the importance of leaving pet styling and cuts to the experts , it is definitely not the same as cutting peoples hair. Best Friends Pet Salon has undoubtedly proven their expertise in this domain, consistently delivering fantastic results. Not only do my fur babies come back looking amazing after each grooming session, but they also exhibit signs of being well-cared-for and happy. The attention to detail that Kathy, Kayla and their team display in their work is commendable. They listen attentively to my specific requests and always go the extra mile to ensure customer satisfaction. The salon itself is clean, organized, and equipped with modern grooming tools and products. The staff members are friendly, approachable, and genuinely passionate about what they do. It's evident that they prioritize the well-being and comfort of the animals in their work. In summary, Best Friends Pet Salon is an absolute gem when it comes to pet grooming. Their expertise, attention to detail, and genuine love for animals make them stand out from the rest. I highly recommend this salon to all pet owners seeking a top-notch grooming experience. Rest assured, your furry companions will be pampered and look their absolute best when you pick them up."
"I would highly advise staying away from this business. It was a poor experience for both me and my pup. I took my doodle in to see Kayla for her first ever grooming. First red flag was the fact that she wouldn’t let me stick around. I asked directly because it was my pups first time and her response was “It’s going to take up to 3 hours, it’s a long process”. I said I didn’t mind and would like to stay. She then responded with “Well you can hang around the area and I’ll call you when she’s done”. I found it weird she wouldn’t let me stay, especially after reading her response to a previous review stating they were welcome to stick around if they wanted. When I picked my pup up, she was all sorts of frazzled. I figured she would be to some degree, but the concern set in after days of completely abnormal behavior. It’s been 5 days and she isn’t listening to me, she’s showing aggression, barking/whining excessively, is amped up, and jumping/cowering at every little movement. She was also really groggy and losing her balance for 2 days after going in. On top of all of this, she got a bad haircut. I messaged Kayla the same day and sent pictures asking what happened to her belly. She went in with her hair one length in that area, and came back with bald spots all over. It shows on her knees when she’s sitting too. Kayla kept trying to tell me it was “normal” and because of hair growth direction. Sorry, but no. I’m a licensed hairdresser and that’s false. My dog didn’t go in with bald spots and it’s impossible for that to happen unless she messed up. The haircut is the least of my concerns, however. I’m mostly wondering how they handled my pup because she is not herself and it’s unsettling. I’ll be talking to my vet and spreading caution about this place. UPDATE: Per the owner’s response, it’s clear that integrity is an issue here. Your reasoning for the bald spots is completely understandable, however, Kayla insisted it was due to hair growth patterns and would not own up to anything going awry. She also didn’t give the same reasoning for not allowing me to stay. Instead, she rushed through the intake process and just kept saying she would call when my pup was done. I wouldn’t say that’s a “happy” demeanor my pup is showing on the grooming table pictured. As far as the behavioral piece, I’ve since read several other reviews stating their dogs weren’t themselves, spirit broken, acting funny, etc. after having been groomed at your place of business. I even came across one stating they personally witnessed dogs being handled aggressively there. Honesty is everything, especially when it comes to trusting someone to take good care of our fur-babies."
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