Kohl's

"Your Kohl’s is wonderful. Everything looked so neat and clean. Enjoyed seeing all the newly displayed spring items and how inviting it seemed. I had a lot of Kohls cash I needed to use and the register prompted to enter a receipt ID but they weren’t readable….The adorable cashier (who’s name I sadly don’t remember but was so helpful and polite) called Amber to help. Amber was so cute and her and I tried changing reading glasses to decipher….no luck and Cyndee was called. Now it’s the two of them and after a while my husband and myself…. Definitely an amazing group effort and lots of laughs. Cyndee managed to get the needed information in the office so my Kohls cash worked. Her and Amber both jumped in and made what could have been a less happy moment into a fun and interactive one. Kudos to your staff!!!! And I left with fun purchases and and left with a smile! See you all soon, Regina Cone"

"Wouldn't honor company policy. Had shoes separate at soles after 2 months of purchase. They said couldn't exchange them because of wear. They were defective not destroyed. Went to another Kohls they exchanged them for exact same shoe ( all I wanted ) and were shocked this Kohls didn't honor their company policy. (180 days)"

"If I could give 0 stars, I would. I used to love this store, and it was our primary location to shop for clothes, gifts, etc. spanning several thousand dollars a year. We unfortunately timed our last purchase of $15 on the last day of the billing cycle after we had paid our bill in full. We inadvertently thought we had paid the balance since we didn’t receive the bill via our email. Fast forward 35 days, and I got a call from kohls that our payment for $15 was late, and they had added a $35 late charge. I called them and explained that in over 20 years, I had never had a late payment and never received this bill. They apologized profusely and removed the late charge. However, they reported the late payment which resulted in a 70 point hit to my credit score. I contacted them and again told them I didn’t receive the bill, but they disagreed and refused to make it right. In that 30 day window when the bill supposedly came, we received more than 50 marketing emails from kohls. We didn’t find the bill, but how is the average person supposed to weed through all of that junk? I am going to keep my card because of the length of credit, however, I don’t really intend to give kohls any more of our money (maybe a candy bar on my kohls card every 6 months just to keep it active). They used to be the best for customer service, but that has gone by the wayside. Coupons aren’t valid on most items in the store, the lines are horrendous, they removed more than half of their registers, and customer service is awful. This is one store that I’m okay with going out of business based on their decisions. This was over $15 from a 20 year loyal customer."

"Very clean and organized. Associates were very helpful and friendly. As soon as an additional associate was needed at checkout there was one there immediately, without being summoned over an intercom. I found exactly what I was looking for and then some!"

"Great store. Very under rated in my opinion! Worth stopping by and checking out clothes and deals. I have better luck shopping in store where I can try things on and make sure it's a good fit. The staff was also very kind and efficient when checking us out! I had a great experience after not having visited the store in about 10 months. My experience was a reminder about why I like stopping by! Cashier, Danelle, was great!"