Citywide Custom Gutter LLC
1738 Southeast 8th Avenue, Camas, Washington 98607
About the Business
Citywide Custom Gutter LLC, located at 1738 Southeast 8th Avenue in Camas, Washington, is an essential business that remains open during the Coronavirus Shutdown to serve all your gutter needs. Rain gutters are often overlooked by homeowners, but they play a crucial role in protecting your home from water damage and maintaining its investment value. Citywide Custom Gutters specializes in installing high-quality rain gutter systems in a variety of materials such as Steel, Aluminum, and Copper, tailored to your specifications. With a wide range of colors available, our gutters are durable, low maintenance, and never need repainting. Our team prides itself on excellent communication and customer service, ensuring that every client receives a quality product at an affordable price. We offer free estimates and quick installation, serving the Portland metro area, Vancouver, and all of Clark County. Contact us today to schedule an appointment and protect your home with a reliable rain gutter system.
Photos
Contacts
1738 SE 8th Ave ste e, Camas, WA 98607, United States
Opening hours
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"We had City Wide Custom Gutter referred to us by a local roofer. Roger came out to our rural home and looked at our simple single-family residence, needing only 2 straight 47' gutters. So, these people sent their quote to our roofer, who forwarded it to us. In the meantime, we changed our plan from a metal to a composition roof, so I emailed Roger Kruse, Owner/Estimator, asking for a modified quote considering the changes in design and color. Much to my surprise I got a call from Roger, who seemed insulted by my contact and request, then he abruptly declined our little job. He exclaimed several times that he just couldn't make any money on it, repeating several times that this all-day job, needing 3 men and would just not be worth their trouble. How do these people stay in business? Maybe a two-hour job with 3 men. Less than one hundred feet of painted steel gutter. The original quote was over $1700.00 and I suppose that's just not enough for two 47' gutters. I'm insulted and dismayed! If you need new gutters, it might be best to keep looking beyond City-Wide Custom Gutters, who's main message to me was that they didn't warranty against "Act of God" failures, described as; "heavy snow", when Roger was on site."
"From start to finish, working with Citywide Custom Gutter was a disaster. I initially worked with Roger on the bid and it was like pulling teeth to get him to give straight answers and return calls. This should have been a red flag and reason to go with another company, but I reluctantly decided to go with them on a recommendation from my roofing company. When it came time to install the gutters, I was at home watching the installation. After the first gutter run was hung, I mentioned to the head crew member, Jacob, that the gutters looked like they were hung way too low. Jacob assured me that the gutters were hung at the correct height and there would be no issues. The crew then proceeded to install the rest of the gutters. A few days later, I decided to do a water test (which Citywide never did) and sure enough, the gutters were hung too low - a moderate amount of water running off the roof, overshot the gutters, rendering them useless. Upon bringing this concern up with Citywide Custom Gutter, I was told they would only do the repair (of their shoddy installation) if I paid them $400 ON TOP OF the original amount I already paid. They claimed this was because I had told them to hang the gutters low, which was a blatant lie. This company does not stand by their work and when issues come up, blames the customer. Their "warranty" is a joke. UPDATE (reply to Citywide): The response to this review by Citywide is factually false, specifically: “Mr Duncan decided to direct his own installation. He would not allow the installation crew to make necessary adjustments to the mounting surfaces, yelling at them not to do so.” - I did not direct my own installation, rather I watched the installation. As mentioned, I told the head crew member Jacob that the gutters looked too low and he told me in a matter of fact way that they were hung correctly and would work fine. I am a generally calm person and absolutely did not yell at any crew member during the installation. My family, who was home at the time, can attest to this. “He endangered crew members by climbing our ladders while crew members were at the top of them” - I absolutely did not climb any ladders WHILE someone else was on them. "At the end of the installation that he directed, he signed off on the work" - I did not sign off on any work. I'd like to see this document. It does not exist. "He then waited two weeks and decided to complain about the result" - The co-owner Shane is aware that directly after the installation, I was on a family vacation for two weeks. I know he is aware because the day prior to leaving, my roofing company lead called Shane from Citywide, explaining the issues with the gutter. Shane said (paraphrasing) to get in touch with them when I'm back from vacation and they would correct any issues."
"Roger came soon after I contacted them to get an estimate for gutter replacement. He quoted an estimate $400 lower of those from other companies. Everyone was very professional. I am extremely happy with the results of this business! Gutters and new downspouts look great!! They cleaned everything up and were done and gone in a couple hours! I highly recommend Citywide Custom Gutters. Beautiful job, guys!! Thank you so much!!!"
"Very pleased with the service and work product of Citywide. We had an 1800 ft multi-level house gutter replacement job done with gutter guards added to one side of the house. The price was very reasonable and the entire job was done in about 4 hours. They were quick to respond and come out for a quote, were able to get us (and our neighbor) done about 2 weeks later and we had no issues whatsoever. Very responsive with any calls as well. Strong recommendation."
"Citywide Custom Gutters installed new gutters at my home a few years back. The installation went very quickly and the gutters have performed well since they were installed. I chose a dark colored gutter which looked better with my home's paint. They came back and added a screen in my downspouts to keep my drain fields from clogging with tree needles. Customer service has always been great. They communicate well."
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