Affordable Cleaning Services 1945 Oak Street, North Bend, OR 97459

"Christina and her team are all about making things right! If one of my tenants have an issue they are quick to respond!"

"DO NOT USE THIS COMPANY! Rated 1/5 on Better Business Bureau. They stained my carpet and offered no help to rectify the situation. Don't give them the opportunity to damage your house. Longer Story: I hired Affordable Cleaning Services for a move-out house and carpet cleaning. The two cleaning employees showed up and I waited outside. At the time I was pregnant and couldn't sit in cleaning chemical fumes to watch them. At the end of the cleaning I did a walk through and immediately noticed fluorescent stains on the carpet under each ceiling fan in all 3 bedrooms. This carpet was only 5 years old and barely used in two of the rooms. The ceiling fans were installed less than a year prior over furniture pieces. The carpet had never been exposed. I confronted the carpet cleaner who said that he didn't notice the stains until he ran the steam cleaner over it. I confronted them about it, to which the male cleaner kept referring to me as "girl" and dismissing my complaint. Furious I called the "owner". Her response was that "In 10 years with this employee she's never had a problem" and " I don't know you". She asked what I wanted and I told her I wanted my carpet replaced to it's original condition. She offered nothing and ran around in circles saying " we just don't use anything that stains carpet". I asked to see their cleaning chemicals, which to no surprise were in unlabeled bottles. The employees agreed with me that they were chemical stains , told me not to pay the bill, and sat waiting while I called the "owner" off and on. Eventually she must have told them to leave because they just drove away. Over the next 5+ days I talked regularly with her thinking she was the company owner. She referenced "a carpet cleaning friend" who said there was no way it was their cleaners. Every time she denied being responsible instead of being receptive to helping. Eventually I got insurance info from her to file a claim, and she gave me her sons number who was the actual owner... I filed the claim and for the next few months the insurance company kept calling me saying the owner wasn't responding to them. Eventually I got notification that my claim had been denied. Don't give this company the opportunity to damage your house. *** Update to business response: I said "looks like bleach" and you have used those words to dismiss what I'm saying ever since. Your own crew used the words "chemical stain", use those words if it's what you need to be receptive. We never questioned the soap, we questioned the unlabeled chemical used to clean the ceiling fans that dripped onto the carpet prior to carpet cleaning. Fortunately for us, we were mid-military move and have thorough visual documentation of pre- and post- service carpet conditions. I never said wall-to-wall re-carpet, I said replaced to original condition. You let us know that we could purchase carpet pens. We were receptive to you purchasing the dye pens as a solution, but you stated we would need to purchase them ourselves. I should not have to spend my own money to fix this."

"The work was not satisfactory to me but the owner did take the time out of her day to call me and my wife and ended up giving a large refund to make it right. You can’t fix a problem unless you know about it"

"Don't trust them. They took down my last review. They took my money and did next to nothing. She said the "owner" of the business was going to do the job. This turned out to be her son. He clearly was not an employee, but what appeared to happen judging from a previous conversation is the lady overbooked. Mind you I had to set this up 3 months in advance. I came in and he was on the couch playing on the phone. I guess I'll go to Yelp too and BBB. This lady took 130 from me and he threw everything we own in piles, failed to so much as take the garbage out. She was rude and momma bear like about her son. What she said was lies. No walk through. No happy payment. I can't believe the dishonesty in this woman's reply. Absolute lies. Now I'm calling BBB."

"Stay away from this company. The cleaning lady they sent was not being efficient, spent an hour on a tub. She seemed like she was high. I had my 3 year old around the house so I sent her off earlier than the 3 hour min because I was uncomfortable. I called and let the owner know- she was unprofessional and demanded to be paid their minimum 3 hr. I paid the cleaning lady 20 dollars cash so I owed them 10 dollars extra for the agreed upon 30 an hour. She refused to take that as payment and demanded the full 30. She would not accept the 20 cash I gave her as part of the payment. She’s threatened me with small claims court, said she’s used to dealing with “people like me” that she will win. This was all the OWNER of the business. Her cleaning person warned me against hiring them again. That the owner likes to hire drug addicted people to clean people’s houses because she can pay them less. People with families and small children beware. Edit: After harassing me over phone all day, threatening to sue and go to small claims court, I paid my invoice over paypal to leave a traceable payment and will probably never see the 20 bucks i handed the housekeeper. The owner threatened me by claiming she "knows where i live" please stay away from this company. This is by far the worst I have ever experienced."