Rose Heating Co.

"We had our furnace and AC installed by Rose Heating, and have had them service it over the years since. They've always been a bit more expensive than others, but have done a good job. I had them out to do a service on both, and after he was done I was told that he checked them and they both are working. I went out the next morning to look at the condenser, and it clearly hadn't been touched/cleaned up at all. I called, and was told that it should have been cleaned, and they did come right out to do so. But, I checked again after they left, and still nothing had been done but to spray it off from the outside. I called again, and was laughed at, told that they probably couldn't get inside to vacuum it out. That's . . . that's the job. As far as I can tell, they want $349 to check to see if it turns on, and I'm pretty sure I can do that myself."

"On time, great quality work, fair pricing. Will work with them again without hesitation. They worked around a challenging schedule with other contractors and inspectors. Thankful for their patience both in-person and on the phone."

"They can't be trusted to do the job. I had a service call in October. A technician (actually an owner) identified that I had a bad flame roll out switch and needed a part. A month goes by with no call. So I call. Receptionist tells me the part hasnt arrived. Today, heater is totally out; 55F in my house, and they won't come out until Monday. They had 2.5 months for a part and now its Christmas and I'm sans heat. Lousy Company. Lousy owners. They can't be trusted to do the job."

"This company advertises on their website and all other profiles that they offer 24/7 emergency services but very clearly only operate 40 hours a week. After repairing a part for me 6 weeks ago, I found my furnace malfunctioning again and due to the recent repair I felt obligated to go through Rose Heating again in case it was the same part malfunctioning (as it would be under warranty). I called and left voicemails on 4 separate days (all during regular business hours) and did not receive a call back until I reached out to a competitor. The competitor (who does not advertise 24/7 services) was not able to schedule me for a few weeks but was kind enough to call Rose Heating while I was on the line to attempt to reach them directly. It was not until this competitor left a voicemail on my behalf that I finally received a response from Rose Heating. After explaining my gripe to Jim (owner of Rose Heating) he was not apologetic whatsoever and essentially told me I was free to use another company in the future. I was not offered any consolation and was charged for the full service fee and part that needed to be replaced. I'm extremely disappointed in their customer service for ignoring my voicemails for 5 days (while advertising 24/7 services). I fully believe I would have been ignored had the competitor not reached out on my behalf. Jim also did not understand why I felt obligated to use Rose Heating even after explaining that I, as a layman, have no way of knowing if it's the same part he had just replaced that is malfunctioning again. Jim will tout over and over again that they've been in business for over 60 years (3rd generation owner) and they're the oldest HVAC company in the state. However, inheriting a family business does not give you a pass to provide non-existent customer service. The success of his grandfather's business is not any indication that Jim will provide the same level of quality they might have once been known for."

"I have used Rose Heating Co. twice and each experience has been amazing! Jim was our recent technican for a routine furnace and A/C maintenance visit. He was early, professional, and explained what he was doing as he went through the appointment. I'm very happy with the service and recommend this company for A/C and furnace maintenance."