Jim's Septic Service
435 Plum Street, Merlin, Oregon, United States
About the Jim's Septic Service
Jim's Septic Service is a trusted and reliable septic system maintenance and repair company located at 435 Plum Street in Merlin, Oregon. With years of experience in the industry, our team of professionals is dedicated to providing top-notch service to ensure the proper functioning of your septic system. Whether you need routine maintenance, repairs, or a new installation, Jim's Septic Service has got you covered. Contact us today for all your septic system needs.
Photos of Jim's Septic Service
435 Plum St, Merlin, OR 97532, United States
Opening hours of Jim's Septic Service
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Jim's Septic Service
"Since new owners took over the place went down the drain. They lied didn’t empty my tank because they came with a full truck almost took out my leach line didn’t even attempt to clean the tank extremely indignant worse customer service so disappointed will never use them again lied about price last minute tried to charge more. Then 3 days after this was posted she called screaming and telling me I had to remove this threatened to charge my credit card, more money, and to sue if I don’t remove this review. don’t do business with these people!!! Unfortunately, these people are compulsive liars. I did not tell her I could only afford so much money, nor did they park on the road. They parked in my grass, almost ruining my drainfield. I have made a complaint with the business. Bureau they told me that they would empty my Septic tank however they did not do that. Their truck was over full when they came to dump my septic, so they had very little room in their truck so much so that every time they suck something up, it would drain back into the tank should their tank was obviously over full. Just a really shady company and I’m so disappointed She called me screaming because I made a bad review. It’s really unfortunate. That they are compulsive liars. I would definitely stay clear of these people.she continues to lie. We are not on a fixed income and that truly is not her business. She did call screaming at my husband and swearing. It’s just bad business. Worst company ever. I had to hire another company to come fix there shady job"
"Had my 1,000 gallon tank serviced. Office staff was amazing and answered all my questions. They even scheduled me the following day. Crew that performed service was prompt, courteous, and professional. They were in and out in no time. For all my septic needs in the future, I will be calling Jim’s Septic Service."
"Jim's septic service is excellent. The staff and technicians are professional. I was in a bind to get my septic pumped and they worked with me to get it done on the same day I called. Thank you Jim's septic service."
"I contacted Jim's based on their Google reviews. Initially, things went well and they were professional, but turned sour after the initial visit. It should be noted that the technicians who responded were polite and knowledgeable throughout the process. My review is about unprofessionalism of their receptionist/scheduler and their inability to own up to their mistakes - ultimately, customer service. My septic needed to be pumped, as the pump failed due to the previous owners placing an electrical box for the pump, in the pump chamber (ouch). Chamber flooded and blew the plug and caused pump to fail. In order to proceed, I needed an electrician to repair the electrical to the septic. My father, who has been a residential and commercial electrician for decades, asked one of their technicians what sized conduit they needed to run the pump electrical cords. The technician responded with, " no smaller than an 1 1/2." So after a few hours of digging in rocky tough dirt, the conduit was installed and all electrical to the septic ran properly (and actually looked professional). After the electrical was completed, Jim's Septic was invited back to install the pump. Upon completion they explained that the "conduit was too small" to run the pump electrical cords through it and that they had to run the cords above ground to make the pump work. I asked how the conduit could be too small, when they recommended what size to run? I explained this fact to the woman who answers their phones and she proceeded to say their technician did not recommend a particular sized conduit - out right lying to me what their technician even though I was standing right there and the electrician heard the same message. When my father (the electrician) called their office to relay the same, she threatened him with calling the police. Never have we been treated in such a way by a company. So - you can definitely use Jim's Septic, but I wouldn't. If you have a complaint/dispute, they will just claim there was a "miscommunication" rather than taking ownership for their mistake. Below are the photos of how they left my septic pump. We are now forced with fixing their mistake, at our cost. Funny, because when they first came to repair our septic, they explained that they were not "like the other guys," that they were different - by trying to do things correctly and upfront. No, they are worse than the other guys. Trust me. Two stars because they did fix it - but they provided incorrect information that will lead to additional repair. If you have a complaint/disagreement, be prepared to do battle with whomever is answering their phones - she WILL attempt to speak over you and apparently threaten to call the police."
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