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General Parts Group
16364 Southwest 72nd Avenue, Portland, Oregon 97224
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About the General Parts Group
General Parts Group is a trusted institution located in Portland, Oregon, United States, specializing in foodservice equipment and commercial appliances. With a focus on reactive service, planned maintenance, and installation, General Parts Group is the go-to for commercial kitchens all over the country. Offering O.E.M parts with same-day shipping, General Parts Group is your leader for commercial appliance repair. With over 30 locations and national parts distribution centers, General Parts Group boasts a team of over 200 highly trained and certified technicians ready to support even the busiest foodservice facilities. Trusted by Marmon Foodservice and other key accounts, General Parts Group is recognized for its outstanding support and dedication. Customers rave about the professionalism and expertise of General Parts Group technicians, praising them for their exceptional service and results. With a focus on customer satisfaction and efficiency, General Parts Group is the top choice for all commercial kitchen equipment repair needs.
Photos of General Parts Group
16364 SW 72nd Ave, Portland, OR 97224, United States
Opening hours of General Parts Group
Monday:
07:00 - 16:00
Tuesday:
07:00 - 16:00
Wednesday:
07:00 - 16:00
Thursday:
07:00 - 16:00
Friday:
07:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of General Parts Group
"I own restaurants and a large commissary kitchen in Portland. I called General Parts a few times in the past three or four years requesting their food equipemnt repair services. Every time I called, I always got the same response: WE ARE NOT TAKING ON NEW CLIENTS. I understand they are perhaps very busy. Howeveve, I'd like to point out that whenever they turned me down with the same response (we are not taking new clients), I went to their website looking for any statement or indications that they were not taking new clients, I found none. I did the same thing last week, and there is still nothing on their website indicating they don't take new clients. How could a company stay in business without taking new clients for a few years? I think they are taking new clients but the issue with me is my foreign accent."
"I regret not reading other reviews first. The office person at General Parts is very nice and professional. Unfortunately, that's where the praise stops. I took a commercial slicer to be repaired at General Parts, 3 weeks later, I receive an estimate for repair $987 with no ETA for parts. After $152 charge for the estimate, I called McGraw Marketing to ask if it was even worth fixing. They asked me to bring it in, "no charge to look at it". I was informed it was worth fixing, gave them the go ahead and the very next day it was fixed for $322. McGraw will get my business going forward."
"This company charges your card without notifying you of the charges. Beware you might be charged over $900 despite clarifying time and time again what the bill was. Then when you call back they say “oh yeah. You also have this invoice that we also charged you for.” DO NOT GIVE THEM YOUR CREDIT CARD AND VERIFY ALL BILLS BEFORE PAYING ANYTHING."
"Update: Tech arrived on Monday (4 days sooner than quoted). He stayed until the faulty part was replaced and called back a few times over the next five days to make sure it was still working ok. I was more or less forced to give my credit card info for a warranty repair, but they didn't charge me anything. Go anywhere else if you can. Had a refrigerator repaired under warranty. Took three trips to fix it...kinda. Worked for five days before it went down again with the exact same problem it had before. I called them this morning to have them "fix" it again, and was told it would be a four day wait to have someone come out to look at it. My business is less than 10 miles from their shop. In addition, I was required to give them my credit card number for a repair that should be no charge to me...if they're even capable of fixing it. I'm going to contact the manufacturer of the unit tomorrow and see if there is any other repair company we can use for this repair. I'll definately let them know how horrible this provider has been and encourage them to find another company for their warranty repairs in this area. If it's your money, I highly suggest you spend it elsewhere."
"Terrible experience! If you have any other option for service, I advise you to take it. We delivered an item for a simple light socket repair service at their shop a month ago and still haven't gotten it back. We have called approx. 5-6 times over the month to check on the status and have been lied to multiple times. (Example: Two weeks ago we were told by a shop tech. that we could pick up the item in a few days.) We waited about a week and hadn't heard anything so called and left a voicemail that was ignored. We called back Friday and spoke to someone who took our name and phone number, promising a call back after doing some "research". Again, no call back. Another call was placed today and I was advised that the parts were just ordered this morning via ground. Basically, they have been sitting on this item for a month with no progress. Our business is losing profit and will continue to until they complete the simple service, as promised weeks ago. Save yourself the headache. This business is unprofessional."
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