Oregon Veterinary Referral Associates 215 Q Street, Springfield, OR 97477

"This is the most professional and well equipped hospital that I've ever seen. On the bright side, I've had stem cell therapy for my Border Collie performed here. On a serious level, a difficult cancer diagnosis gave me a lot of much needed information. The doctors and staff are empathetic and take the time to really listen."

"I had a frustrating experience with this clinic. I’d brought my dog in with a growth on each eye. Dr. Maxwell said “Yeah, we can get those” (somewhat dismissively, I remember thinking at the time). Later, her assistant Elise (who wasn’t in the room) sent me a quote, which said “Lid mass excision x2” so I assumed it was the two that I’d pointed out in the exam. I reminded Elise twice before the surgery that both eyes had a growth that needed removed. When I picked my dog up, I was shocked to discover the one obvious growth remained. The doctor was too busy to talk to me herself, but relayed that she wasn’t concerned about the growth as it was cosmetic. Later, the office manager Gina claimed Dr. Maxwell didn’t remove the growth because it needed consulting with a dermatologist and a biopsy to rule out cancer. Which, if true, should’ve discussed with me before I committed to the surgery. Some positives: The surgery to remove the larger mass was successful. My dog was in good spirits after the surgery and had an easy recovery. Elise was patient and understanding, explaining OVRA’s side of the situation (“miscommunication”) in a calm manner and offering a sympathetic ear while I expressed my frustration. The bottom line is that Dr. Maxwell could’ve saved us having to start all over with another specialist and a second surgery (again putting my dog under anesthesia) merely by communicating clearly in the initial exam (which alone cost $120). I received a partial refund of the surgery based on what OVRA’s records show that I paid, although my credit card statement shows that I’d paid $50 over that amount. So if clear communication and attention to detail are important to you, based on my experience I wouldn’t recommend OVRA."

"Although a surgery is never expected or wanted, OVRA provided us with AMAZING care during our puppy’s reconstructive surgery. Dr Csiszer and team were exceptional! Was it expensive? Yes. Was the quality of care my pet and I received worth it? Resounding YES! Thank you for treating us with compassion and empathy, being thorough in all explanations, and for helping our pup have the best chance at a healthy life! You guys are awesome!"

"We took my beloved dog here for his euthanasia. They were extremely compassionate to us as I bawled my eyes out. He went peacefully and without pain, thanks to Dr. Ceaser."

"I just wanted to extend a heartfelt thanks from my wife and I. Olive, our dog, recently had a Splenectomy, and the OVRA staff (Cori, Dr. Daly, and Dr. Csiszer) were absolutely amazing throughout the entire process and could tell they genuinely cared. The stitching was beautifully done, and our dog never bothered it, even without her cone. The post-surgery care sheet provided for Olive was among the best I've ever seen. Now, Olive is back to her normal, lively self. Thank you, OVRA team!"