Versatile Builders and Church Roofing

"Google reviews do not allow enough words to detail the odyssey I went on to get a roof through this company, so I will skip most of the frustrations I experienced. With that in mind, here is a long story shortened immensely: They were originally supposed to start my standing seam metal roof in early July. There were several promised/scheduled starts throughout the subsequent months where they simply did not show up. I had to call them to figure out what was going on. And an important point here to mention is that ghosted at least 9 out of 10 of my calls, which is scary when you have given them almost $10k downpayment and have been waiting months past their original start date. I told them from the beginning that I didnt really care when they started as long as it was before the wet season came, since our current roof had many missing shingles that I didnt want to have to deal with fixing before getting a new roof anyway. After much pestering and effort on my part, they finally started at the very end of November. They started tearing off my roof the day before a huge rainstorm (that was clearly forecasted), resulting in **MAJOR LEAKS** throughout one entire half of my house. Im talking about water running down the walls, dripping on our bed, etc. They had to come out two separate times to tarp over their bad felting/dry-in layer. Keep in mind this is a very steep 12/12 A frame style roof with 2 simple dormers. Should be very easy to dry-in compared to most houses. I requested a commercial dehumidifier to put inside our house, which they provided. It pulled out about 20 gallons of water in about 3 days. They put fans inside the joist bays from outside the house to dry out the insulation (which I am not confident about because it was basically 100% humidity outside/still raining much of this time). We dont have an attic space, so I still need to peal of ceiling panels to ensure that we havent developed mold since the job was finished. If I do find mold I will be talking to my lawyer and going from there. They ended up having to re felt that whole side of the house, this time using the proper gasketed nails instead of staples. Presumably the leaks were at least partially due to this improper fastening method. They finished the roof and it ultimately looked really good and we were happy with the finished product. But then it rained really hard 2 days later and we had another leak around the stovepipe and they had to come back out and fix that. Ever since then the roof is holding up and we are happy with it. I cannot in good conscience give this company more than 2/5 stars. They have called me recently to ask that I adjust my original 1/5 star review, which I posted a couple weeks before they started my roof. At that point in was using the poor review to as an attempt to get them to return my calls. I am giving them one additional star because the roof ultimately seems/looks good. If I could rate just the management of this company I would give them a 0/5. If I could rate the actual crew who did the work, it would be a 3/5. I liked most of the people doing the actual work, but the repeated major leaks we experienced reflect very poorly. AGAIN, the finished roof looks great and now seems tight, but only after an insane amount of water entered the interior of our house throughout the process. I think 2 of of 5 stars is about right given the whole experience and how much time/energy/frustration I personally had to put in to the process just to get them over here in the first place. I will note that the price was good, and the roofing system (crimpled standing seam, extruded on site) is high quality. But this company needs new management big time. If I could go back I would have definitely used a different company and paid a little more if necessary. Another note, my gutters are full of nails, screws, etc that they never cleaned up, as and I found a lot of nails staples all over especially in the fake grass/turf right next to our patio where there there is a lot of bare foot traffic."

"These guys did a great job. What a good team of men. We have two houses on our property and they got each house done in 3 days. They even roofed our shed for free. I would recommend them for sure."

"The contractor is affiliated with the warranty company American Home Shield. I made a request with the warranty company, in which they contracted Versatile to get the job done on August 2nd for my septic to be cleaned out. I contacted Versatile the sameday to ensure they got the contract, but nobody answered the phone, so I left a message to contact me. I called every day for a week and finally got a hold of someone. The gentleman told me he would contact me after he called the warranty company to confirm the contract. Now, it is August 17th, with no call back. I called American home shield and explained I have been trying to communicate with Versatile. American Home Shield attempted to call Versatile and still no noboy answered the phone. So the warranty company dropped the contract and is moving on with another contractor who can do the job."

"I recently purchased AHS. They cover home repair services. After two days of waiting for a call back the company called to tell me the first contractor willing to come to my home is 2 hrs away. Sean called me and arranged an appointment. He spoke to my insurance and relayed I needed a new hot water heater. AHS delivered the part to Church roofing. Sean was very pleasant , professional and knowledgeable. He actually came after our local snow storm. I told him I can wait until the snow melted. He called me back to say he was on his way. He was on time and installed it in record time. He even called after hours to check to make sure I was satisfied. I am very grateful he agreed to travel two hours to help me. I found my contractor. Thanks Sean. Sincerely Cheryl Shear and my house mate sister Francine Pritchard"