Gem Factory

"John replaced the shank on this Rhodolite garnet ring for me. The design comes down unevenly from the sides so I was worried how it might turn out. Welp. No need to have fretted for nothing. Beautiful work. The chains on the right, you can not see or feel where these tiny things were repaired. I love this place. Reasonable on price and turn around time."

"Customer service: 4/5 Quality: 5/5 Time Spent Here: 10-15 Minutes As a note they only accept cash, also it's by appointment only. The location has moved from its current address listed on google, so make sure you ask for an address and/or directions. There's also no where to sit down so you might have to wait in your car, parking is a bit awkward too (As is leaving because man is it a busy area) The woman who answers the phone can be very rude and testy, I get it you have a lot going on - there's a lot of phone calls it tends to be just you, however perhaps you should update the location on google before blaming customers for not knowing the location. She was SO rude when I asked for directions, I was running late to my appointment that I had set up due to a previous appointment at the doctor running late. I arrived at the address on google, and it's incorrect. She proceeded to get really annoyed and huffed at me saying "This is why I always ask customers if they know where to go" Well, I would if google was correct, which as the owner of the business it's your job to update that. It isn't the customers job to read your mind, you did not give me directions during our initial conversation, I get this can be stressful but I was very polite every time I talked to you - please do not take your frustration out on the customers. The man who fixed my jewelry though, absolute gem. I almost didn't go to my appointment because the woman made me so distraught after how rudely she acted on the phone, but I really needed this done so after around 20 minutes of driving we found the new location. I wanted my grandmothers engagement ring upsized by 1 to fit me, he did it in about 10-15 minutes, also let me know if it was real or fake. He didn't even mind that I was late for my appointment, was just happy I showed up & found the location. He was patient while we waited for my husband to return with some money. He charged my $25 but I paid $40 due to waiting and he did such a great job. You can't even tell that he upsized the ring, I can't wait to wear it. As others mentioned he has a small hearing problem, but its not that bad at all. Just raise your voice slightly and he can hear you just fine."

"I showed up at their doorstep not knowing they were by appointment only. But they answered my call and sized my ring right then for $20 it only took about 10 mins. I had tried for days to find someone to size my ring before i left town and i only found one place that wanted to charge me $300 to get my ring sized. At the Gem Factory they were very professional and he took pride in his work he is an old school professional someone that knows his trade and does good work and doesnt charge a ridiculous amount. I will from now on only go to the Gem Factory for all my jewelry needs"

"STAY AWAY!! I brought him a ring that had a cameo on it. I wanted the cameo removed and mounted in a pendant. More than a YEAR later I was able to get in touch with him and went to choose the setting, although I had indicated earlier what I wanted. That was 5 months ago. I started calling weekly to check on the status of the necklace but they do not answer the phone; everything goes to voicemail. This past month I began calling daily. No response. I sent the sheriff out. No response. Finally had my husband make an appointment for jewelry repair and they called back. We showed up and asked for my cameo. He had it done - poorly. Never got a call that it was ready. A YEAR AND EIGHT MONTHS after I dropped it off. Lousy, messy job. I will have to have it redone elsewhere."

"I can not recommend this place enough. A prong broke off of my wife’s wedding ring. Multiple jewelry stores quoted $300+ to fix it. This guy charged $16! It only took 30 minutes. And it looks amazing. We can’t even tell which prong was broken. On top of that, he cleaned it and the ring looks amazing. I would have paid $16 just to have it cleaned as good as he cleaned it."