PetSmart 2858 Willamette Street, Eugene, OR 97405

"Not the best place to take your animals, neither the groomer nor the vets seem to be competent. I took my dog to the groomer (for a bath and nail trim) with one s NOT USE a grinder on his nails. They called saying my dog was not being cooperative. When asked what was going on, they said he wouldn't let them use the grinder on his nails! The hospital is not any better! My dog had surgery, he was put on meds and had a bad reaction to the medication. After calling them, the receptionist, after talking to the vet. Said it was an "urgent situation", and the vet would call me back by the end of the day. No return phone call, This happened 3 consecutive days. I finally took him off the meds myself on a Friday, still no call. On Monday I called them back, relaying the message that I had taken him off the meds. To which I was told it could have killed him, and the vet would call me back, still no return call. And the saga continues, I would recommend if possible you use the other Pet Smart on Chad Dr."

"Other than the state of their beta fish, the store is lovely and clean! I have recently started shopping there and the workers are all fun and chatty, making it easy to feel like you're talking to a friend"

"This store is smaller than the one on Chad Dr, and there have been a few times we have had to go to the other one to find something. I would say that if you need anything ultra specific it is worth calling ahead to see which store you should head to. Otherwise, though, it is a great place! Friendly staff. Always clean. Wonderful salon."

"I went in looking for something that would help my dog from unnecessary barking without cruel means of doing so. They recommended The Bark Box. So far its amazing! They also had these adorable rain coats for my different sized babies."

"The store looked amazing everything was neat in order and easy to find. things were faced and the signage was spot on. It did NOT smell like a pet store which can be off putting . Items are easy to find because the isles are labeled. I went in for reptile food and sand for the leopard gecko. Those items are at the back of the store. When I got to the back I was greeted by Ruby in the Animal Care Department. She will be the reason I go back to PetsSmart off Willamette St. Ruby was eager to help and took the time to listen and made eye contact. Overall great customer service. RUBY- 5 Stars / STORE - 4 Stars. If you found this review to be helpful, please "Like It." Thank You!!!"