Animal House Pet Shop

"I bought 5 angel fish from Petco. After 4 months, only one was still alive. It was miserable, barely lively enough to come out from behind its rock and feed. It clearly needed a companion if it was going to survive. I took the problem to the Animal House. The aquarium manager (I think his name was Aiden?) was so impressively knowledgeable and personable. We discussed the matter, and talked about options for companion species, plants, compatibility issues, etc. In the end, based on the aquarium guy's advice, I chose a single angel fish to introduce to the aquarium. This is an important piece of information in my opinion, because less scrupulous people would have just tried to sell me everything they could. Upon introduction to the aquarium, my existing angel came out of her shell and now they are both active and healthy. It's been 6 months. 100% survival rate to Petco's 20%, no change in aquarium management. Great service from knowledgeable people selling quality products."

"I purchased a baby snake, a rare white python from this pet store. I spent over $800 to get the top of the line for his health and well being. After two weeks, he died of a rare snake breeding disorder that is KNOWN among bad breeding techniques for financial gains. The pet store refused to do anything about it. And this rare disease is common to people looking to scam customers, a good pet store finds good sources for it's customers. This pet store is horrible... it is worse than someone offering gambling tables where the dealer always cheats. This pet store should be sued for it's criminal and despicable actions towardsd animal cruilty. Purely frauding it's customers and then claiming it's not their fault. DO NOT SHOP HERE... even if it's just for some wood chips. The wood was violated in the procurement."

"Tried to return a feeder mouse that my snake didn’t eat. It had been less than 24 hours. They refused to give me credit, but they did take it back to resell. Hmmmm?? They were giving me credit for the last year, but I guess not anymore. So Petco does take them back for 30 days, no questions.. I guess I’ll have to drive a little further to get the customer service I need."

"I have bought Rats from this store for years with no problems. This past month I bought nine rats and five of them died from respiratory issues. The store offers no Health guarantee and refused to make any kind of adjustment. I'm sorry to say I will have to find another place to buy rats"