Monte Nido RainRock

"Too much staff turnover to feel safe or cared for. Staff was disorganized, uncoordinated and sparse. It felt like everyone was just "winging it." Many Recovery Coaches were not informed on procedures or protocol and there were many discrepancies with what was told to clients. My stay here was stressful and traumatic because of these things. I witnessed many clients in distress over being given the wrong medications. Nursing staff from temp agencies would frequently fill shifts (nurses who had ZERO training with eating disorder patients.) One employee was fired during my stay due to aggressive behavior, and one nurse was also fired for withholding medications from clients. To top it off, the meals were FAR from home-cooked gourmet. Several nights were take-out, weekends there is no chef so the Recover Coaches cook frozen, packaged foods on Saturdays and Sundays. Oh, and don't plan on staying in the same room during your stay. They tend to move clients around to different rooms when a new intake arrives. There are better places."

"My wife checked in and we paid the full amount up to our out of pocket maximum. Monte Nido made errors in preapproval and didn’t code the transaction correctly, which we didn’t find out until she was checking out. As a result, our insurance provider did not record that we had met our out of pocket max. We have been on the hook for every bill thereafter. We budgeted this whole journey down to the penny, knowing it would be a financial hardship, but that it was necessary. Due to their error, we have bills we can’t afford to pay, my wife had to skip seeing doctors and therapists and the stress has put all of her recovery work at risk. She has made multiple attempts to reach out and have the situation corrected, but to no avail. Truly feels like they got their money and do not care that they jeopardized a person’s recovery."

"I would give the specific aspects of my treatment 4 stars since I cannot rate the overall program fairly, as I was really burnt out from Monte Nido treatment; it being my 3rd time at Rainrock and having 3 prior admissions to EDCP. There were 2 large factors that played into my success post discharge which I can credit the program for. To start out, my admission was ultimately my decision but I felt forced into the program because the referral was made without my permission and the referral to my program of choice was rescinded. I came bearing teeth and was met with nothing but respect and a gentle challenge to stick it through a week. And I did. I credit the gains I made (no pun intended) to a phenomenal therapist. That was one factor in remaining there. The other helpful aspect was being allowed to do community passes a month before I discharged. Under previous leadership during my first 2 stays, passes weren't granted in 2013 to anyone but with family members on level 2, friends on level 3, and solo passes were a level 4 privilege. In 2015 you were allowed to go on passes with friends on level 2 but not solo until level 3. Rarely does insurance cover someone up to that point. I had significant exposure to real life before my departure and felt prepared to return to work 2 days after discharge. I didn't step down to day treatment and it was ultimately unnecessary. I'm grateful that the policy changed (or that it helped to have the regional director as your therapist, backing the decision) and that I received my treatment pre COVID, as passes are not currently allowed. I don't need a scripted response from the corporate office in Florida--I just wanted to relay my gratitude."

"I have been here twice. The first time I was unwilling to let go of my eating disorder. This made things far harder. The second time, I got the sickest I’ve ever been. I came in after 5 weeks in the hospital, barely able to walk, after having been told by multiple doctors that after 2.5ish months of not eating whatsoever that I shouldn’t be alive. They welcomed me with loving and open arms. The clinical director has changed. I will admit I did not get along well with Andy my first time there. But the second time recently (summer 2k18) the clínica director had changed to an angel named Kristen. The continuity of care was phenomenal. The second time I came, my therapist and dietician remained the same as the first time I went there. They were all as determined as I was. I came in scared and just barely away from death. This place saved my life. I will forever be in debt to them and to my team of clinicians and the rest of the staff. They challenged, supported, and held me through a difficult and terrifying time in my journey."

"I'm going to preface this review with this. I am writing a review as an outsider and from experiences that my wife had. She has an eating disorder and it has caused serious strain on our family and marriage but she is incredible and has been going through the program and doing well. However, I have serious issues with the director at the Rain Rock location and even the staffs attitude at times. The program works... but it only works if the patient wants it to work. That is true for anyone going through any struggle. The people want to help when it comes to the program. Any literature you read about "we cater to your individual needs" should be met with skepticism. Don't get me wrong when someone is going through an eating disorder you should cater to the needs of someone who isn't thinking clearly, and I will say that my wife is a vegetarian and they were great at accommodating her needs with meal plans but if you cross these people in any way (again my experience is with mostly Rain Rock) the wrath of Andy will come down on you. My wife was in bad shape and decided to put her notice in early to leave... I think it was about 2-3 weeks into her stay. She wasn't thinking clearly. She was barely able to walk when she got in. I'm SUPER appreciative to the fact that they helped her get to a better state. So, When the team heard that she was self-discharging Andy told her that they would have to recommend (from the medical doctor) that they revoke her driver's license. Again... if she left. My wife was irate and I told her that I can see why they felt that way. It made sense. Through a ton of self-searching my wife realized that it was time to to continue her stay at Rain Rock. But as a punishment Andy didn't call off the medical doctor he instead decided to be petty and he and the doctors decided that it continuing to be revoked was a good idea. The problem with this is that when you step down to PHP level you need to get from your home to the recovery center. Well without a license that's pretty hard to do especially since we live where public transportation is spotty. One weekend I sat down with Andy and told him that this was a mistake and she wasn't going to self-discharge from Rain Rock, there was no need to continue this revoking of the license. He disagreed and said, "I have no idea if your wife will change her mind one night and leave." With that logic he should be doing that to all the patience, but instead my wife was singled out. Keep in mind my wife was able to walk without issues at this point. This has caused such unneeded hardships on my family. You see Andy doesn't realize/care about how when you get your license taken from you that you get a temporary license when you get it back....oh and getting it back isn't easy... it took a month for my wife to get it back. So, when the license expires you have to get re-evaluated again. Well for reasons I won't go into its proving too hard for my wife to get her re-evaluation done due to the lack of Andy's mental capacity to comprehend that his decisions have real world effects on human beings, even 6-8 months later. Let me make this clear to anyone who is reading this and has an eating disorder... hell even if you have to put up with Andy the punisher.... This facilities program freaking works. My wife is alive because these people helped her... but you are just a number to them. Except that.... I've dealt with several other facilities... this is a business that happens to try and tell you that you are important to them... you're not. Your life is worth it to you though. YOU ARE WORTH LIVING FOR! Most of the advice is worth listening too... so go, but don't expect this to be a picnic."