U-Haul Storage of Hillsboro,

2380 Northeast Cornell Road, Hillsboro, OR 97123

"Excellent customer service from MALIK W. Outstanding. God bless you today, tomorrow and forever."

"Have rented from this location multiple times, 5 stars every time! Employees are polite and professional, vehicles are clean and in good condition, and pick-up/drop-off has been smooth every time. This store gets an A+ from me."

"Super great experience! When I pick up the U-Haul truck, both guys are super welcoming and informative. Told me everything I needed to know efficiently. During drop off, Malik helped me and he was also efficient and answered all the questions I have. He also solved another gentleman's issue professionally. He is clearly very knowledgeable. Will definitely come back here again when I need a U-haul. Thank you for making it a pleasant experience!"

"Awful customer service experience, with the exception of Jayden. She was kind and helpful. The other gentlemen on the phone was extremely rude, did not listen and even after multiple times on the phone saying we really did want two trucks for the weekend, one of the orders was continually cancelled and considered a duplicate. They also waited until 25 minutes before Uhaul’s own 24hr policy of not changing your order was up, to tell us we were going to have to go to a new, farther away location to get the truck that we had already gotten a confirmation call about 3 days prior."

"It was a last minute reservation / rental, reserved online which was easily done online. The rep was able to pull up my reservation immediately and was able to equip me as desired very quickly, no muss, no fuss. He was very friendly and maintained a nice conversation. The only 2 problems; 1. The online account did not communicate that the credit card I entered on the web site was not charged for the rental - not a huge problem, a little momentary confusion which the rep quickly explained and 2. It wasn't clearly explained that I would be completing the return on my own with no help. Had I understood that, I would have read the little hand out the rep gave me. Instead, I used the sign at the check-in tent which was slow to go through. The actual process was fairly easy and certainly was an improvement over having to wait till the next day to return my rental. Thank you for the service."