Castparts Employees Federal Credit Union

"I’ve been a member longer than anyone who has worked there, they have seen me through the death of my husband. They are more than a bank they have been like a family to me. But then I go back so far that some of them recognize my voice and I’ve never just felt like a number."

"I have been with this credit union for years, and, until recently, things have gone swimmingly. However, they messed up one of the most simple of requests: changing my address. I have been dealing with this issue for nearly two weeks, which has been a major stressor to my summer. Every time I email or call, a different staff member answers, and it is truly a burden to explain an error that *they* made and gotten different information with each call. EDIT: never use this credit union. No accountability for their mistakes, no customer follow-up, nada. Disappointing and infuriating."

"I’ve had an account With them for over 25 years, they used to have the absolute best service, however the last 3-4 years they have gone down hill hard. Changing policies and loan requirements, messing up deposits, charging overdraft fees when there was no overdraft, and the way they treat their members now is worse than any corporate bank I’ve ever used. When the leadership changed and Dickie Lee and Sydney left, this place became a absolute joke. Would never suggest this credit union to anyone."

"We all have our own struggles. I called the credit union last month to let them know my father had passed away which is who made my payment as I Was His companion. I wanted them to know that it would be late so they sent me a letter and I called him back today and the lady was very rude and tried to tell me that it would take two years and I said hell no. I have a lawyer and things are moving a lot faster she made me feel like I was going to lose my vehicle and I had no options at all when I know they have a skip a payment plan and other options and I could even lower my truck payment because I've been paying since 2017 and haven't had any problems. All she can tell me is don't talk to me like that my father died and I really don't care to hear anybody tell me how I can or cannot talk I'm doing the best that I can and I have money to give them but she had no comforting words other than hostility. I just can't cast the check because my father died in the fire on March 8th and I'm struggling and I have my other normal struggles that I don't care to put on here all I'm saying is this woman could have been a little bit more sensitive and have better customer service skills she was very impressive like she wanted that money now and it would take two years and she was extremely inconsiderate I've never experienced somebody so rude and heartless heartless needless to say I hung up on her it was probably making sure she knew but she was out of line I'm sure I used a few Choice words that I won't put on to hear but nevertheless she's the professional she should have handled herself a lot better and be a little bit more understanding she's dealing with people's loans."

"We have 2 cars and a trailer loan through them. We had never had a problem getting a loan. in the last two years they have gotten so bad. They keep changing the loan rules around to keep you from getting a loan. nothing has changed on our part. I’m so fed up with the loan debt. Once our loans are paid I will never use again. We don’t recommend them for a loan or banking."