FedEx Ship Center 201 Southwest Airport Avenue, Corvallis, OR 97333

"When my overnighted live animal package was mis-sorted and at risk of delay I was able to speak with staff at this location and get immediate assistance. The folks behind the counter were helpful and understanding, and escalated my concerns to their supervisor. Shout out to the manager, Gun Nelson, for tracking down and coordinating the retrieval of my package. He even stuck around during their closed-office lunch hour so I could get the sensitive cargo asap. 4 stars instead of 5 because, while I got excellent help from on site staff, fed ex customer service is both difficult to access and navigate, requiring folks to advocate for themselves in person at the location involved. One cannot contact an individual office directly, and must go through the tedious process of responding to the robotic customer service agent. I think it was risky for me to ship something time sensitive and fragile through FedEx, and I will only ship non-living and low priority items via FedEx going forward."

"I've always had issues with FedEx. We ended up having to go to the shipping center to get our box and it was super annoying. Keep in mind from 1-2 their on lunch. It won't say it on their website but they are."

"I have been working with FedEx for years in many states and always had a good experience. Unfortunately, the branch manager at this branch is the single most unprofessional, incompetent, and rude human FedEx has even employed. They (she) called me to let me know I had a box to be delivered at the business and a delivery attempt was made and to come into THIS location. I went to the facility to pick up the package and was told she had no idea where the package was and which truck it was on. I told her, she called me to come pick it up! She told me she did not have my info or the sheets she could look up, literally I told her, you just called me a few hours ago! She told me there was nothing she could do and to wait for more delivery attempt! Mind you, this is medication. I asked her why did she call then, and she told me, she was unable to find the package! It's literally unreal!"

"(I'm rating the shipping center staff, not the delivery drivers, that's a whole other animal!) The staff are always pleasant and helpful. I make drop offs there frequently and have never had a problem with these very nice people."

"Package delivered to wrong address. Called 20 minutes after receiving notification text. Not my front porch in picture. Instead of sending driver back to pick up and fix, sitting at almost 48 hours with no contact. Was told would be contacted with resolution within 24 hours. I really wish mail order companies would put shipper on ads so could avoid fedex. Worst company/customer service."