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OnPoint Community Credit Union
207 Coburg Road, Eugene, Oregon 97401
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About the OnPoint Community Credit Union
OnPoint Community Credit Union located at 207 Coburg Road in Eugene, Oregon, is a full-service financial institution offering banking, ATM services, and finance solutions. The institution offers Business Bundle Rewards to help businesses cut costs and streamline their needs. Additionally, they are currently running a promotion where winners can have their mortgage or rent paid for a full year.
The institution is conveniently located near shopping areas in central Eugene and serves a wide service area including Grants Pass, Coos Bay, Corvallis, Salem, and more. The dedicated staff at OnPoint Community Credit Union are committed to making the loan process stress-free and positive for their clients.
With over 20 years of experience in the industry, the team at OnPoint Community Credit Union ensures excellent and accurate service to their clients. They prioritize communication and are always available to answer any questions or concerns throughout the home buying process.
The institution's values align with trust, integrity, and finding innovative solutions for their members. They offer a range of services including mortgage loans, savings accounts, and auto loans in various locations such as Portland, Vancouver, Salem, Bend, and Eugene.
Whether you are looking for personal or business financial solutions, OnPoint Community Credit Union is dedicated to helping you succeed financially and providing a positive and seamless experience. Contact them today to learn more about their services and how they can assist you with your financial needs.
Photos of OnPoint Community Credit Union
207 Coburg Rd #101, Eugene, OR 97401, United States
Opening hours of OnPoint Community Credit Union
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 18:00
Saturday:
09:00 - 13:00
Sunday:
Closed
Reviews of OnPoint Community Credit Union
"Great products and awesome mobile app but absolutely the worst customer service I've ever had to deal with in any facet in life. Every time I've had to call it takes 3-4 calls over months of time to update information in their system or have any type of requests completed, plus, long wait times for someone to answer or return your call. Switching to another company as soon as possible."
"I wanted to love this credit union as its staff are always so friendly. Unfortunately 3+ mistakes with my money made me ultimately go elsewhere. Make sure you are checking your accounts regularly. There were a couple of times where my money did not show in my account after depositing it. I always got the answer "we have never seen this before" but it happened multiple times to me. The last straw was when we had to put our dog down and needed to transfer money from our savings to checking and it took A WEEK!!!! not even exaggerating. I have never had that issue with any other credit union. It's usually instant. If you are thinking about banking here or already do and are having issues...I would think about going to another credit union in the area."
"DO NOT BANK WITH THIS CREDIT UNION!! They had a fake promotion going which I was told that you only need to have 1. Online banking, 2. a deposit into the account with 90 days and 3. have it opened by Dec 31st, 2021. However, they don't tell you that it has to be over $500 to get the $200 promotion. So they are running a scam so they don't have to pay it out, and lying to there members. I emailed and tried to call the manager of this branch and the person that made the mistake, and never heard back from them. They didn't want to face the music, and fix there issue. Second issue, Applied for a loan, was approved but they would pay creditor (which is what I was fine with, that is what I wanted) but stated I had to take the full amount of the loan, even though the amount I was approved for was more then my debt amount was. So they wanted me to pay them money and interest on money that wouldn't be sent to any other creditor, I wouldn't have access to, and would not leave the credit union! Which has to be a form of fraud. Thinking about report that to the CFPB and NMLS (unless they can correct it) So glad I declined the loan and closed my membership. (Also love how it takes 2 week to mail a check for money that is rightfully yours. Mail from Eugene to Eugene doesn't take two weeks!) Like they don't want to let go of money that is not there's. The loan officer and loan processor also need some customer service training. Finally there call center phone tree doesn't work. You have to just say "representative" and hopefully get to someone, or hope they will call you back to have the warmth of a TSA screener! Go bank at OCCU were they actually care and take care of you! Stay far away from OnPoint. Don't deal with the headache!"
"Very fraudulent company. I have had my car loan through OnPoint for the last three years. I have always made all of my payments on time and have had no issues. I have always had my payments made through AutoPay. I get the paper statement every month but I usually throw them away since it just shows my autopayment amount and my balance. Around two months ago, I happened to be looking at my statement and was shocked to see that they had added $3,304 to my car balance by placing a so called "lender's insurance" for my vehicle. I called the credit union and asked about this charge. They informed that they had done this because I hadn't provided proof of car insurance. I told them that I have had the same car insurance since I purchased the vehicle. They told me that they will remove it once I send them my car insurance card. I sent them this information immediately and thought that this chapter was closed. Around a month later, they sent me another letter saying that the information I provided wasn't sufficient to removed the $3,304 charge. It says that the three requirement to waive this charge is that I list OnPoint as the lienholder on my insurance and I do not have more than $1.000 deductible for collision and comprehensive. I meet all these requirements and have met them since I purchased the vehicle. They only asked me for the insurance card earlier and that is what I provided to them. Now I have provided them more detailed information from my insurance company that shows that I meet all these requirements. This is a very fraudulent thing to do and I don't know how many other people are being scammed. First of all, they never sent any email, letter, or any phone call asking me for this information before charging me over $3,000 in forced insurance. Secondly, they have never asked me for this information in the past three years and I have had no other charge. Thirdly, they hiddenly add this to the account balance so that the customer does not even suspect this fraud because the monthly auto pay amount remains the same. Please check your account carefully if you are customer of this credit union. Stay away from companies like these. They may give you very interest rate in the beginning but will charge you a lot of bogus charges without giving you any notice"
"I recently switched to On Point from Wells Fargo and could not be any happier with the change. The best thing about On Point is their customer service; I was amazed that they knew my name after only banking there for a couple of weeks, they are always bright and cheerful and put a smile on my face. Really, their customer service can't be rivaled, I've banked at a few places and they are by far the best. I wouldn't change financial institutions if you paid me."
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