Oregon State Credit Union

"This is my second time trying out this credit union. First time several years ago they would not give me back my money from savings account. Financed a vehicle with them through a dealership. Customer service was terrible (even from bank manager) when trying to set up account services. Online banking is behind the times. Difficult to make payments with out extra fees for this or that. Needless to say I am switching to another credit union."

"Making it very difficult to pay your credit card bill online is not the move. You now either have to call and pay a $10 processing fee, send a check, or jump through 20 hoops to pay your bill. Closing my account with them ASAP for lack of consideration and convenience."

"Word of warning: this place is the definition of a predatory lender. Have had nothing but issues with our car loan. Then finally, upon paying it off, they sent a letter stating our account had been closed. I saved the paper confirmation and everything. But do they care? No. Come to find out they opened up a savings (they have no proof in which we opened up said savings account the month we paid our loan off) in which they charged 5.00$ a month. The account was in negative status as we had no idea it was even opened and called to close it. Was told we would have to get a call back from an account specialist to close it (???) surprise they never called so we now have to keep calling back to get it closed so it doesn’t mess up our credit. We had issues throughout our entire loan process as well so I’m not surprised in the least something like this happened upon paying off our loan. Horrible bank. I’m shocked they have not been investigated and so relieved to be free of them soon."

"worst customer service ever. they REFUSE to help people with disabilities. i emptied my accounts and won't be back. First Tech up in Keizer is friendly and helpful"

"My husband called to report his debit card as missing, and he didn't know his member number. The lady, we think named Christina, asked if he was on speaker phone. He said that the call was on speaker phone, because he was driving. She asked if anyone could hear the call, and he said my wife. She said you will have to take the phone off of speaker phone to verify your account. My husband said he couldn't, because he was driving. She started talking over him, and when he said she already knows all my information and is on several of my accounts, she hung up on him. In all of our time working with Oregon State, we have never been treated so rudely. We are incredibly diappointed."