Hutch's Bicycle 960 Charnelton Street, Eugene, OR 97401

"Gave us an “estimate “ of $300-$400 of repairs needed on a bike that #1 never cost that much and #2 just needed a small 10 minute adjustment. What a rip off!!! It was good for a huge laugh! Would give zero stars if available."

"Jason and Josh went the extra mile for me on a warranty replacement bike. I expected the process to take months, somehow they got it done in just a few days. Incredibly good customer service like this is so rare these days."

"Literally saved my butt, I have a quick release wheel that lost a bolt, and they helped me get the right part free of charge. So quick and easy and they were all super kind. This place will be my go to for now on!"

"I want to sincerely thank Jay and Jason, and the team at hutches bike shop. They set me up with two new specialized bikes. Jay did a meticulous bike fit with me that drastically improved my on-bike, comfort, and the longevity of my rides. These guys provided the above-and-beyond customer service. I would recommend and return to the store."

"My wife and I have both purchased bikes here now, and we are customers for life. The combination of customer service, expertise, and the fact that neither of us ever feel talked down to, is valuable and rare. Being a pudgy middle aged lady, I've had a lot of attitude or disdain from bike shops in the past. The folks at Hutch's always meet me where I am and make me feel like a member of the community. Plus they will absolutely just throw a bike up on a stand and fix a small problem for no charge when they have the time and space available - a truly remarkable experience and one that totally saved my weekend a couple days ago. Thanks so much for creating a welcoming atmosphere and offering truly excellent service!"