KeyBank

"Thus far, the customer service that I have experienced at this branch has been good. The manager referred me to one of their financial wellness consultants, who was efficient at opening my account, and very helpful, explaining some of the details to operate the opening of the account. The following day I had business at the branch arrived, and was provided with service by the branch manager, as my consultant was away from her office due to illness. He was respectful and courteous to provide me with simple services that were necessary for my personal checking and my business to function. I’m hoping that this banking relationship becomes a strong and solid piece of in my financial wellness. Time will tell."

"My son decided to open a new account. He works late so got up early to have the time. When we arrived the customer who was there before us was being told the person she had an appointment with left for lunch and she'd have to wait until they got back. Then we were told we couldn't open an account at the time we were there because it would take 15 minutes and he couldn't take that time in case someone else comes in. I left feeling like I was not important or even worth his time. Not ok."

"Have been a "customer" of Key Bank for 20 years. This is my local branch which up until last year was always efficient, friendly, accommodating, accurate, and time well-spent. Recent "customer service" changes eliminated tellers, and frequently their drive-up teller. Do I really need to park my car, go inside, wait in line (although not for long) to see a "banker"....."

"I'm always greeted with a smile and receive exceptional customer service from the staff here. Sometimes they do get very busy but they always acknowledge your presence in a very pleasant and professional way. Thank you Hannah and staff for always exceeding my expectations!!"

"Terrible customer service and lack of customer support. This is Thee worst bank/branch that I have ever been to. They have no problem sending you to another customer support contact because they failed at answering common questions about your account. If you find yourself needing to go to a bank near this location drive past this branch quickly. Also if you're thinking about opening an account with KeyBank DO NOT make that terrible choice. There are too many helpful supportive banks that will value your service and money. Not this one. (That's why they are only overall a 3 ⭐ bank)."