OnPoint Community Credit Union 9460 Southwest Wilsonville Road, Wilsonville, OR 97070

"The tellers at this bank are unaware of the Federal Reserve and OR Legislature check laws. When I tried to give them the correct information, they wouldn't even listen. When I asked them to look it up online, they rudely refused while looking clueless at the same time. I called later thinking the manager would be aware of the laws and that she could educate her staff better. NOPE, she also was unaware of the laws and refused to look them up. She was even more rude than her staff. No wonder this branch has bad reviews. They make their own rules and are very rude while disregarding the Federal Reserve and OR legislature laws."

"The only reason I even gave 2 stars is because the customer rep was nice. I'm so incredibly disappointed once again in this credit union/branch, especially in their lack of integrity. I went in and applied for a credit card while the transfer APR was down at 1.9%. I keep very close track of my credit score through several different reporting agencies on a day-to-day basis. I took the hard inquiry hit knowing that my credit was well above 750 In every single reporting agency. Onpoint ran my credit and told me that it's 624 and even if I qualify for a credit card through them the interest rate's going to be much higher. I pull up my credit reports right there in the bank in front of them and still no response whatsoever. Basically their score came in 125 plus points below what every reporting agency was showing. They ran Equifax and my Equifax was 125+ points higher on my credit report than they were showing on their end for Equifax. I literally pulled up my credit reports and showed them and it didn't matter. Whatever they have their profile set up for running credit reports is completely fraudulent because it's intended to run you at an extremely low score so that they can run up the interest rate on their loans and their cards. I have my money in their bank because I can gain interest on it but I'll never be doing any other type of business with OnPoint credit union again. Other than their interest rate on their premium bundle account, I haven't seen anything good out of This credit union and the time I've been with them and clearly they cannot be trusted. Do not let them run your credit and take a hard hit on your credit report because it's a complete waste of time with the way that they have their parameters set. They have their parameters set to things that aren't even allowed to be on your credit report anymore and in fact are not showing up on your credit report. Yet they're saying the only way they'll approve it is if you pay more interest basically. Very disappointing considering I had hoped to be able to move over to all one bank. Obviously I'm going to need to stay with Northwest community credit Union through my retirement because I cannot trust OnPoint to do anything other than pay a decent interest rate on my savings account. Sad...."

"This location is not onpoint with the quality service I receive at my regular branch. Their assistant manager, she said her name was Nicole, and it's not. Her name is actually Michelle, I found out after talking to member services. You don't give a false name unless you are afraid of how you are behaving.....facts. She hung up on my partner today, after she called him at his work???? As a side note, they refuse to recognize common law partners vs married, and decided not to be professional about it. Just be normal, and don't raise your voice when talking to a customer. These things shouldn't have to be said. They are common sense. Not a LGBTQ friendly business location, but not surprising located in the country. She then called me, yelling and very abusive, and proceeded to hang up on me. We applied for a loan, and it was denied. Thank God, bullet dodged!!! You win, On point! I promise we'll never be back!"

"If you need a loan then Chris is your guy!! He is our loan guy and we have had the best experience. It’s our first loan and we had lots of questions for him. He was patient with us and was super helpful. Then when we went to buy the car the dealership’s Financial guy didn’t want us calling our loan guy and so things were kind of mixed up and such. But in the end Chris took care of everything and made us at ease! He is great!"

"After getting married my wife and I switched our accounts over to OnPoint and have been with them for over two years now. They have always been friendly and eager to help and have our best interest in mind. I got a great interest rate on my auto loan and it was very simple to setup, and their online features make it really easy to pay family and friends electronically. We also use their bill pay feature which works flawlessly. Would recommend to anyone looking to switch banks."