U.S. Bank Branch 3220 Portland Road, Newberg, OR 97132

"I love this branch, especially the Manager Ryan. He is knowledgeable and gets your business done quickly."

"I give this 2 stars because I think the US Bank app and online banking is great. However, the branch in Newberg has employees that are not trained enough to handle business. It took two meetings and over 3 hours to just set up a business money market account, even though I already have business accounts with them. They could not answer many of my questions. "I think so" answers did not give me any confidence in this branch."

"This bank will shut down your bank cards with no warning and no reason. If you want access to your money or don't want to be embarrassed at a checkout counter, stay far away from us bank. Customer service will yell at you and talk over you while you are trying to get card working again. If you need access to your money, stay far away. Most horrible customer service I have ever experienced. No one can help you and they won't even try. They don't listen to concerns, just talk over and yell at you.The tellers and local management don't knowl how to do their jobs and they are allergic to learning. Most rude tellers I have ever encountered. They can't help you, they don't know how, they don't want to. If I could give negative stars I would. Bank borders on fraud. Negative 1000 stars!!!"

"Worse customer service ever! Teller Claudia accused me of money laundering and being “up to something” when trying to deposit my rent money. I understand there are rules but for someone in customer service to say that to me and treat me like a criminal is unbelievable and not how customer service should be! Very disappointed in US Bank with their very unprofessional and unethical customer service! Claudia should not be working with the public! Disgusted!!!"

"This branch is so incredibly incompetent and RUDE!! I’ve been a member of US bank for over 20 years and I’m horrified by the tellers and lack of management. Lauren and Andrew Are particularly disrespectful. Ryan, the manager, seems scared of his own staff and unable to take an authoritarian role. It’s clear they do and act however they want without any fear of repercussions. Lauren is the main teller and is very condescending and argumentative. She seems combative and annoyed by simply doing her job. She gives lots of I was in sighs and eye rolls, snarky comments under her breath, and has a general chip on her shoulder. They make you feel like you are doing something wrong by accessing your account no matter how many times you’ve been there. I’ve been so appalled by this ongoing behavior that I pulled my money and chose to bank somewhere else entirely! There’s no accountability and The manager clearly doesn’t care."