Evangeline C. Salvador: Allstate Insurance

"I’ve been with Allstate since 1989 and with Evangeline/Yvonne since she opened. She stopped returning our calls, our earthquake insurance was canceled, turns out her business has been closed and no notification from her OR Allstate. After 4 hours with Allstate, turns out the changes we had trusted her to make, she did not. She had added full coverage on a 30 year old vehicle, our home over insured by at least 400k, NONE of the info about our home was correct even though we’ve given it to her multiple times. I feel scammed by someone I’ve done business with for over half of my lifetime. Trying to get Allstate to help today was a complete circus. It’s as if Yvonne has disappeared into thin air. I hope she is ok, but I am furious because I feel completely scammed by her. I won’t ever trust an agent again, I will triple check everything! Shame on me!!"

"Impossible to reach. What agent makes themself this difficult to contact? If you like getting fooled, know that this 503 phone number will not get you to her. It will get you to an automated helper, then to an overseas customer service center. Have fun! I am hoping to remove this review or make it 5-stars once she tells me how to reach her."

"Yvonne is awesome. Always ready to help. She knows my fiancee and I by name. Always asks how we are doing. She is very prompt when taking care of any issues we need addressed. I always recommend her to all my family and friends for any insurance needs"

"I have never written a Google review before but I wanted to write one for Evangeline- she is so kind and patient with me and I really appreciate the time she puts in to help. Evangeline is quick at responding to calls and great at following up as well and takes the time to listen. On top of being sweet, she is professional and provides quality customer service!"

"Evangeline has been our Allstate agent for many years. We truly value her insurance expertise and excellent customer service. Although no one looks forward to filing an insurance claim, it is very comforting to know you have an agent like Evangeline that will first of all, actually answer her phone. Nothing is more frustrating than phone tag, especially during insurance transactions. Evangeline also patiently listens and answers all our questions and concerns, and tailors our policies to our needs and financial situation. She knows her clients and she knows the insurance industry. If you are looking for a new insurance agent, go with Evangeline. She will help you with all your insurance guidance and needs."