American Medical Response

"I was treated terribly while I was in the greatest pain of my life. I had a kidney stone and was told that "screaming wouldn't help" and I should just "breath through it." The EMT also stated my complaints incorrectly upon arrival at the hospital, stating I was presenting with an 8/10 pain scale in my upper back. I told her it was 10/10 in my lower back. My traumatic experience was made so much worse by them. I'm still in shock at how unsympathetic the EMTs were. How can somebody do that job and be that way?"

"The medics were incredibly kind and helpful. They were very calm and gentle with me. The billing is not ethical. I have not received a bill I have called twice to American medical response the first time I updated my insurance information my address my phone number and my email because they were sending it to an address from 10 years ago. I called again today and they had all my information right but when they sent to bill my insurance, they sent it to the wrong insurance company because they had the wrong insurance name. It’s hard to understand The folks in the phone and they just want to get off the phone or transfer you somewhere Else."

"I paid for my membership online through their website. I got confirmation I paid. It cleared my bank. They cancelled me saying they can’t find the pymt. even though I sent proof of payment along with proof it cleared my bank. I have called weekly for THREE MONTHS now with NO help. Because they lost my payment, they make it my problem and I have no coverage. I’ve tried everything."