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Vista Pointe Luxury Apartments
1830 Wiltsey Road Southeast, Salem, Oregon 97306
About the Vista Pointe Luxury Apartments
Vista Pointe Luxury Apartments is a prestigious real estate agency located at 1830 Wiltsey Road Southeast in Salem, Oregon. Nestled in a picturesque park-like setting, these apartments offer the perfect blend of comfort and sophistication. With stunning views of the surrounding landscape and top-notch amenities, Vista Pointe Luxury Apartments are the ideal choice for those seeking a truly luxurious living experience. Experience the pinnacle of upscale living at Vista Pointe Luxury Apartments.
Photos of Vista Pointe Luxury Apartments
1830 Wiltsey Rd SE, Salem, OR 97306, United States
Opening hours of Vista Pointe Luxury Apartments
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Vista Pointe Luxury Apartments
"Oooof. If I could give zero stars, I absolutely would. You know when you read reviews and think, "Surely, it can't be that bad?" These apartments are not only that bad, they are worse. Let's go through it all shall we? 1. During our initial walk through on move-in day, we noted multiple things that needed immediate attention. It took multiple attempts to management and maintenance to get these resolved. 2. Think this is a no-smoking property? Think again. Residents smoke wherever they want including in the stairwell between units. Super pleasant. 3. Our door knob broke while we were INSIDE and we were literally locked in for several hours. It was in the evening so the office was closed. We called after-hours maintenance 10 times? 12 times? We lost count. Left several messages. The voicemail message claims they will review the message and only return the call if they deem it an emergency. How is being locked inside the apartment, with no way to get out, not an emergency? We tried calling locksmiths to no avail and ended up having to call the FIRE DEPARTMENT to come and get us out. The best part? WE had to reach out to management the next day to get a new doorknob. Not once were we checked on to make sure we were okay and at no time did maintenance return our dozen phone calls. 4. This was a short term stay for us after our house sold and before we moved into our new house, so we only ended up being there 2.5 months. After purchasing our new house, we did inform them we needed to break the lease. We knew we'd have to pay the lease-break fee. What was laughable was the other charges they assess after move out! First of all, we didn't get a final walkthrough so there was no communication about what kind of charges we could expect. So imagine our surprise when we're charged for a deep carpet clean, including spot removal??? and two hours of painting when we didn't hang up anything??? and EIGHT HOURS of cleaning when we left the apartment in better condition than we found in???? Well they admitted that they shouldn't have charged us for the painting. They had decided to paint the entire apartment - but not because of damages! So had we not said anything, we would have been paying for something we absolutely shouldn't have. And they also admitted that the apartment was left in good condition so we shouldn't have been charged for that much cleaning so they discounted it 50%. My favorite part? They stated their vendor said the carpet had multiple stains and was heavily soiled. I literally cannot wrap my head around this. We did have dogs, but not one time did they have an accident in the apartment. And we were there for less than 3 months! How in the world could we have heavily soiled the carpet in that amount of time? They had zero sympathy of this and pretty much didn't believe us either. I unfortunately didn't take pictures so I had no recourse here. My problem is, how is this legal? They can just charge whatever they want with zero proof and tenants are at complete losses. How is this not considered theft? And the people who don't reach out and complain about the charges -- they're just left with unjustified charges? And once again, the corporation wins. The regional manager claims she has no power here, but that's absolutely laughable. She could have chosen to lower the fees of the carpet clean just like she did on the other two - she chose not to. I've been renting apartments for over 10 years and this is the first management company I've ever dealt with that had unreasonable fees after move out. Does anyone like paying fees? No. But they've always been justified at least. Pretty much feels like they are going to do whatever they can to take every cent of your deposit - no matter how long or little you've lived there. I'll also point out that before the discounts they so graciously gave us were applied, we owed almost our entire regular security deposit + pet deposit. Then when the discounts were taken, we are still owing our entire security deposit. Very interesting. Just run. Don't do it."
"While we lived at vista pointe we (mostly) loved it. Tammy seemed to be a great manager and tried her best. BUT after we moved out a month ago they have completely robbed us of our security deposit and we even owe another $120. When we left it was nearly spotless and after a walk through from management we were left under the impression that our apartment was clean and wouldn’t need much from them. It apparently took them no time to clean and fix everything (because CLEARLY it was so awful) but it took MONTHS for them to fix our refrigerator and 3 different maintenance guys. For all of the spoiled soggy food we had over that span of time they’re lucky we didn’t send them a bill. They also never even gave us a closet door that they promised after moving in. I finally understand all of the negative reviews and it’s a terrible management company. RUN or be prepared to pay more than these apartments are worth in the end."
"We love living at Vista Pointe! Tammy in the leasing office is so sweet and is always available to listen to concerns or address any issues. She does a great job and we are very grateful for her. Overall it’s a great community and a wonderful place to live!"
"Vista Pointe is a lovely apartment complex especially if you have an animal. I frantically had to find a place when I rescued a dog and the property manager Tammy Johnson was so welcoming and supportive in getting my dog and I set up in a apartment in Vista Pointe. Maintenance requests have always been taken care of quickly and apartments are very comfortable. I would recommend these apartments to others."
"After living there for 6 years and paying our rent on-time each month. They raised the prices $300 per month which forced us to move out. Then, after we moved and cleaned our apartment as well as we possibly could, they charged us an additional $300 for cleaning charges to clean the apartment in a way the manager admitted was their own personal standard and not required. Basically, they charged us for them to remodel the apartment. Also, while we were there they 1) Let the grass completely die making it very ugly. 2) Never repainted our walls despite us living there for 6 years. 3) Continuously raised the rent without ever improving the apartment. All this to say, avoid these apartment and this property management company. They don't care about people and they don't take care of the apartments. They are all the about the bottom line."
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