The Oregon Clinic Sleep Center at Gateway 1111 Northeast 99th Avenue, Portland, OR 97220

"Not sure if Gretchen still works here but she was always helpful with my equipment and reordering. Very compassionate and patient. I had an appointment today with Dr. Matsamura who did not show up to our appointment and I waited for about 30 minutes as the appointment confirmation email says to just wait if they're not there. I called customer service and they told me it's best to just call a few minutes after - which is not in line with what the email states. Either way, I do hope I don't get marked as a no-show when the provider was the one who did not show. I'm nervous!"

"Fatphobic and rude staff. Doctors suck too. Horrible experience and will never go back. Disgusting behavior."

"New to CPAP. The care here is far below whats expected. I just get the run around all the time. They have some great Doctors here. Unfortunately you get passed off to a PA. Im having crushing chest pains when I wake up in the morning. Only after using cpap. I cant get any help. Any thoughts as to why.I see my PCP in the morning. Requesting she help me find a different clinic. I AM DONE WITH THESE PEOPLE!!!"

"Would recommend looking elsewhere. This place will strung me along for weeks before thinking to disclose to me that they were delayed for over 60 days with testing. They do not keep adequate testing resources on hand for their patient volume. Their staff conveniently had a very strong sense of urgency when scheduling an initial consult. After said 10 minute consult that consisted of the doctor filling out a checklist I was supposed to do myself, they then disclosed it would take 2-3 weeks before a scheduler could even reach back out to me to schedule testing. After 2 weeks, I called to check in and a scheduler laughed and said it was naive of me to expect a call back within 2 weeks. After 3 weeks, I called in and demanded an update and they finally got back to me only to disclose they've been backed up for 60+ days for months. I see other patients have had the same experience. When I asked why they appear to devote adequate resources to getting people onto initial billing without disclosing they are delayed far beyond normal industry standards, they said "sorry we didn't meet your expectations." Called a couple of other places after being told their testing was so delayed and they all indicated OTC's timeline for testing is absurd. The company i finally chose was able to get the initial consult, testing, results, and treatment in my hands within about 2 weeks. With OTC it would have taken a minimum 3.5 months from initial consult to testing to follow up. Who knows how long it would take to get treatment after that. When I filed an internal appeal with the OTC, I initially spoke to a financial services counselor named Billy reporting to Jordan. She agreed to speak to her boss, Jordan, after she came back from leave on the 15th of May. Billy never followed up, or kept records of our call. I literally had to call several of her colleagues and ask one of them to physically walk over to her desk, because she was not returning my voice mails. When I finally was able to reach her again in June, she initially denied speaking to me, and then finally admitted recollecting our call, but said my request had been denied long ago. When asked why she didn't follow up after the 15th as promised, she yelled at me for about another 15 seconds without allowing me to ask any questions and then hung up the phone. Later that week, after the abusive conversation with Billy, OTC denied the original May conversation ever took place despite me having Billy's direct phone number (not publicly available), her title, and her boss' name and May PTO schedule in my internal records, all things that I wouldn't have available to me unless, of course, Billy had provided them to me in May in the conversation that OTC denies took place. In the same May conversation, Billy agreed to note in my file that collection activity should cease until an appeal had been resolved. Collection activity continued without pause. OTC denies that Billy had this conversation with me or has any record of it despite the circumstantial details above. When asked if they had reviewed their called records to confirm, they sidestepped the question. I am now left with a 300+ bill for about a 10 minute virtual appointment that resulted in the doctor recommending I get the same test my primary physician had already recommended. A test for which they had capacity to administer within a reasonable time frame. When asked about the experience with Billy, the OTC finally agreed to call it miscommunication. When I pointed out that many of their patients (myself included) would choose to go elsewhere if they honestly disclosed that they were severely delayed, far beyond industry norms, they said, "we're sorry we didn't meet your expectations." Finally, the competitor I chose was considerably cheaper with a much better experience and much faster result."