Kadlec Clinic - West Kennewick Primary Care

"Dr. Togiai and her MA are great!! She’s seen all my kids from birth and myself. Always able to get in quickly and very thorough in her appointments."

"The clinic is wonderful! The staff is great. I've never waited in line. My doctor seems fabulous. I have no complaints whatsoever. There's only one lab tech of you need labs done, but there's never much of a wait, and she's worth it."

"If I could give it more stars, I would! I have not had any bad experiences with receptionists or medical assistants at all here. When I call to make an appointment, reschedule, or have a question, I have been greeted and treated with patience and respect. Same care when I send a message through MyChart. My son is a patient here and has a very serious condition that "other clinics/providers" did not want/(or couldn't) manage, but Dr. Matthew Palmblad has been a Godsend for my son. I can rest assured, knowing that my son is being cared for carefully and I'm very grateful! We will drive 40 minutes for my son's appointments, but sometimes we are unable to make the journey there due to the illness, and they have caringly accommodated us with a Zoom appointment to check in on him if needed. I HIGHLY recommend this clinic and Dr. Palmblad!"

"If you’re looking for a doctor for yourself or kiddos, I’d recommend anywhere else. Fine when it first opened, worked great as an urgent care (they quickly took that option away though) but the office has changed. They’re always overbooked weeks, if not months out. They can never get us in when ill (the whole point of setting up a GP). I’m told to go to the ER or Urgent Care almost every time, who are then annoyed and rude to the patient for now acting as my primary. I will now take up hours, space, money, and resources from the hospital for a bad cold. I understand their frustration. Don’t bother leaving messages for the nurse staff either. You’ll never hear back."

"I have seen Stephanie Santos here at this clinic for many years now. She takes time to listen and I always leave there feeling like it was a great visit. She is very quick getting me any referrals I might need and has gone out of her way trying to get me special referrals I needed. Every single time I have asked questions through the Kchart I receive a prompt response. Sometimes by Stephanie herself and sometimes by Karina, her medical assistant, who is very proactive and great by the way! Two other family members now see Stephanie after hearing of my great experience there. I highly recommend this Clinic!"