Providence Newberg Medical Center - Diagnostic Imaging

"I had a MRI appointment today 01/06/24. Total wait time while filling out the necessary paperwork is less than 10-15 minutes. Brian the MRI nurse verified my information to ensure I am the right patient for the right MRI imaging. He was courteous and respectful while informing me to remove any jewelry, watch, and anything above the waist. Brian also told me there is a cabinet to put your clothes, shoes, and handbags that you can lock with a key. (The key can be put on the desk outside the MRI room. ). Kate, the MRI nurse that performed the scan explicitly and clearly communicated the MRI procedure process. Kate answered my question about the length of time and what not to do while in the MRI machine which is concise and clear. Also, Kate is attentive asked me if I wanted a warm blanket, gave me disposable ear plugs , padded the headphones to ensure they stay in place. I was also allowed to bring a small soft & squishy plushie to fidget with while I am in the MRI machine so long as I don't move too much. In addition, Kate asked if I wanted to get updates on when the MRI would pause so I can scratch my nose. Overall, I am very happy with my MRI scan experience. Kudos to Brian and Kate for making the experience endurable and less stressful. Keep up the awesome work!"

"I just do t get how tough is it to hire just ONE person to schedule. This is the worst facility I have experienced and is in need of a new director."

"Normally they are great.Yet I went for my annual mammogram and because I needed an ultrasound also I was denied my mammogram.I was told I had to reschedule for another day.I am a high risk patient in regards to breast cancer and appointments are a weeks out..I was told I'd have to get an order for said ultrasound from my dr.because there were no techs available to do an ultrasound.In the entire hospital??!! Really??!! So I was visibly upset crying and I didn't get her name doesn't matter.I am not happy with this person.This was after I told her I had breast pain and felt a lump.Not professional on her part."