Providence Medical Group - Sunset Dermatology

"I saw Dr. Kafi prior to Covid. He was very personable as was his assistant and his office staff. I recently returned for some minor issues. He remembered me and greeted me warmly. His staff was still personable as before. He explained everything and answered all my questions. I am going to refute a former review about Dr. Kafi fat-shaming. I weigh more than my ideal. He never said anything to me about weighing more than I probably should. He answered several skin care questions I had. He and his assistant explained after care for the procedure I had. The information was clear and simple and easy to understand. He also followed up with me via MyChart. I would return to this practice again."

"DR. ZHU This review is specifically for Dr. Zhu- I give Dr. Zhu, his MA and the reception 5 stars because I have no reason not to. I showed up for my appointment just a few minutes early and checked in with no problem. I sat down and waited for maybe two or three minutes and my name was called. The medical assistant, I’m sorry I don’t remember her name, was very pleasant, thorough and to the point. Within just a couple of minutes, Dr. Zhu came into the exam room, and he had already taken a look at my chart. He was personable,pleasant, kind and he listened to me. Dr. Zhu gave me the reassurance I needed (that my skin was irritated but not burned). This was wonderful news, yes. But mostly he didn’t seem dismissive about my concerns. Our appointment was quick, but that’s all we really needed. I don’t feel that it was rushed. I was out the door in about less than 15 minutes from arriving. AVOID DR KAFI IF YOU CAN If you’re a new patient and are looking to establish care with a dermatologist at this particular location, I do not recommend Dr. Kafi. Reza Kafi seems to let his fat phobia and obvious intolerance dictate his behavior towards patients. Dr Kafi has said some pretty offensive things and has had a poor attitude towards me, blaming ALL of my skin issues on my weight. (I’m 30 lbs over my prime/ideal weight). Dr Kafi prescribed a couple of new medications on my first visit with zero communication about how or when to use the prescriptions. Dr. Kafi gets zero stars from me. His wait times are excessively long. His language is harsh and offensive. He is dismissive and my second appointment lasted 4 minutes the last time I saw him. The first two minutes of that appointment he spent telling me how I needed to see him once a year to get refills. Obviously, I already knew that or I would not have gone to see him at all. So he spent half of our 4-minute appointment telling me what the front desk had already told me over the phone and the other two minutes commenting on my weight. It was so uncomfortable. I remember reading somewhere that he did really well in school. Well, doing well in school does not necessarily translate to good bedside manner for patients. I do recommend Dr. Zhu if you want to be treated with the basic level of decency and respect as a human being."

"Saw Dr. Zhu. Was in the appointment for maybe 7 minutes total and was initially prescribed the only medication I am allergic too (guess he didn't review my chart beforehand) and then seemed flustered after I said I was allergic to it and it was listed on my chart. He seemed extremely nervous the entire time and rushed, got told that a hormonal issue I had been dealing with for the past 4 months wasn't why I was experiencing the symptoms I had and he recommended more products I have already tried and didn't work (also listed on my chart). I was then given a generic packet to take home. Felt like my issues weren't addressed or respected, will definitely not be seeing him again. Front desk staff were nice but it was pretty hard to schedule an appointment to see anyone, expect to be looking at least 5 months out. :("

"The best thing about coming here was the nurse Sarah who consistently took care of me with a kind and patient attitude. Absolutely loved her! I saw Dr. Kafi who is an great doctor - very good at explanation and on top of medication"

"I love Dr. Reza Kafi he has been excellent and understood my some what unusual medication reaction. However, I cannot totally recommend this location, as the front office staff cannot accurately handle appointments. I have twice gone in for my appointment and been then told that my appointment was on a different day - when I had a card with the appointment date written on it ! (found at home later) Since I only see Doc about twice a year that's nearly 50% failure. I attempted to discuss concerns with office manager and she pushed back on my concerns and did not accept any errors were made even after seeing my appointment card, claimed they contacted me (did not) with change. Also, when I showed up on the appointment date recently I thought it was my fault somehow and showed embarrassment about not having the date right, she said "don't worry it happens all the time". Really. I can believe that based on my experience. I have many other medical appointments and have zero errors like this at other places, and while errors happen you'd expect the staff to handle it better. Also when setting my new appointment I had to correct the person setting it twice on what date Aug 2 was, Monday not Tuesday when she was looking at the computer calendar! Perhaps that is part of the problem. Just don't expect management to make corrections or accept blame, double check your appointments a few days ahead."