CVS Pharmacy 2941 Queensgate Drive, Richland, WA 99352

"Would literally give negative stars if I could. If my insurance didn’t require me to go to CVS and there was another one in the tri I’d immediately quit going here. I just spoke with someone named Brian who was beyond rude. He didn’t warn me before placing me on hold with their blaring hold music he was incredibly unhelpful as well. He essentially asked me how to do his job for him. I attempted to get a prescription filled in Spokane as I’ve been here for two weeks. It wont be filled before I return to the tri. So I was asking if it could be moved back and he was clueless and again so rude. Their new automated system is also AWFUL!!! It makes it incredibly difficult to speak with someone in the pharmacy and pushes their app (which I have and use religiously) however I have certain prescriptions that require me to speak with someone to get them refilled. Overall I’m extremely dissatisfied with this pharmacy and Brian I hope you have the day you deserve!"

"Received my medications on a timely manner but was extremely disappointed with my Prevar 20 vaccine appt., which was scheduled for 12pm, 01/10/2024. Arrived at CVS at 11.30am to pick up medications and told the technician to check me in for the Prevar vaccine. She spoke to the pharmacist behind the counter who told her that they ran out of that medication! Why was I not notified via text? The technician told me to call tomorrow before 11am to check if vaccine is available! This is not acceptable! Customer should be notified if vaccine is not available. Till this moment, 6.14pm, I have yet to receive any text message regarding my \"scheduled\" Prevar 20 vaccination! Very unprofessional and unreliable customer service!"

"The over the phone automated system is quirky and never works right. The texting system that notifies me of prescriptions being ready only works half the time. Due to both of these situations I always have to end up speaking to a person to make sure my prescriptions will be filled on time and are ready for pickup. CVS really should do something to improve their system. The staff are always polite and friendly so that is a plus."

"Rude, lying, condescending staff. I had to switch to CVS because of my insurance and I’ve only picked up medications 3 times but I am NEVER going back to this place. The staff is rude. The pharmacist lied to me twice—once telling me he couldn’t look at his own inventory and again when he told me they had the medication (after I pushed back and asked again) I needed in stock when they didn’t. I can’t imagine how stressful this job is—but lying to people and interfering with their medical care is unacceptable. The pharmacist there should be fired."

"I find the associates at the pharmacy here to be kind, courteous and professional with every visit. I must brag about Juan, as he stayed to help us, even though the pharmacy was going to lunch. We had a bit of a lengthy process and other customers approached expecting service (some rather demanding), but Juan remained pleasant and professional, welcoming them back after lunch. I don't know why customers get angry or upset with the associates when they have to wait for a prescription, or one cannot be refilled. It's not their fault. There are so many rules and regulation they have to adhere to, don't take it out on them. This is a great pharmacy with a wonderful team that's here to help you, treat them well.❤️"