Holiday Inn Express & Suites Albany, an IHG Hotel

"We normally stay at this hotel anytime we are in the area. However, I do not think I will be returning anytime soon. We booked our room a month in advance as a group with our travel volleyball team. Unfortunately when we arrived in the room someone sat on one of the queen beds and fell to the floor as the bed slammed down as it had been broken. Upon inspection, there was metal that had been sticking out that appeared to have been that way when last serviced by housekeeping. We informed the nice gal at the front desk, who explained that they were fully booked in the double queen rooms but that they could get us a king room to provide for the second bed. She explained she had to get approval from her manager and would call me as soon as she could. About an hour later she calls me back to tell me that management requires us to pay an additional 50% of the rate for the king room but would give us a $20 credit to the room we are already in. I told her that this was unacceptable and we would be down to speak to the manager. My husband argued for a good 15 minutes but to no avail. We had 5 people in our room, there was several big events going on in town and every other hotel was booked so they were going to cash in because they didn't think we had any other choice but to pay. Thankfully were able to find a last minute cancelation at another hotel across town so we checked out and moved hotels. Never in my life have I been asked to pay more when they aren't able to provide what I am paying for. This is supposed to be the hospitality business but apparently not at this facility."

"Stayed one night while traveling through with kids and dog. Great customer service, very clean, comfortable beds. Nice breakfast options and area is very clean and tidy. The only negatives for us; there was a loud generator like noise all night and when other rooms used their shower it was super loud... enough to wake you up. :("

"We've stayed at two Holiday Inn Express hotels this week and it seems like they are going downhill? The employees at the Albany hotel where very good, excellent service. However, the breakfast left a lot to be desired. The hot oatmeal with toppings was gone, there was no pancake or waffle machine, there were no cinnamon rolls although there was a place for them. The refrigerators in the rooms had no place to freeze our cooler ice packs. One of the refrigerators did not work properly and was not cold. The prices are not lower, we are just getting less for our money."

"Great experience. Room was spacious, very clean and the layout of the room was excellent. Area to place luggage, hang coats, had a closet and drawers. Great lighting, blackout shades for a comfortable night. Refrigerator and microwave were nice extras. Lastly, enjoyed the breakfast the next morning. Lots of variety."

"Loved it, we had the best night! Comfy beds, clean rooms, the pool was fun, and the service was excellent. I wish we would have got up sooner for breakfast, we had only a half hour left and there was no more biscuits and gravy lol it was our fault. It was a really nice hotel overall."