Crowne Plaza Portland-Lake Oswego, an IHG Hotel
14811 Kruse Oaks Drive, Lake Oswego, Oregon, United States
About the Crowne Plaza Portland-Lake Oswego, an IHG Hotel
Crowne Plaza Portland-Lake Oswego, an IHG Hotel, is a luxurious lodging institution located at 14811 Kruse Oaks Drive in the beautiful city of Lake Oswego, Oregon, United States. The hotel offers upscale accommodations, modern amenities, and exceptional service to ensure a comfortable and memorable stay for guests. With its convenient location near downtown Portland and popular attractions, Crowne Plaza is the perfect choice for both business and leisure travelers. Enjoy a relaxing stay in well-appointed rooms, dine at the on-site restaurant, or unwind in the indoor pool and fitness center. Experience the finest hospitality at Crowne Plaza Portland-Lake Oswego.
Photos of Crowne Plaza Portland-Lake Oswego, an IHG Hotel
14811 Kruse Oaks Dr, Lake Oswego, OR 97035, United States
Reviews of Crowne Plaza Portland-Lake Oswego, an IHG Hotel
"Good things during my stay: Clean room, quiet and dog friendly Delicious drinks, bartender was nice enough to help me carry up the 5 made. Clean elevators and saw staff on two occasions cleaning and wiping them down during my 24 hour stay. Friendly and prompt front desk staff. Easy to use mini store on site for snacks or emergency items forgotten."
"This hotel is luxurious for the price. Restaurant prices are fair, our server was sooo sweet and accommodating. The rooms are spacious, clean and practical. I will be staying here again."
"I have been staying with this Hotel for years. I have lost or left behind something a few times now and the first two times it was a circus trying to call and see if the items have been located or to get somebody to call me back about them. This is my third time losing something, and I am absolutely positive that I have lost it. They don’t call you back. You have to call and harass them and it’s likely you still might not get whatever you’ve left behind. You only have 30 days to claim lost items and you should plan on having to make multiple phone calls and waiting multiple times because of their very poor System they have in place when dealing with items left behind. This hotel will not prioritize getting your stuff back to you or contacting you to let you know if they have found it. Take note!"
"Old, run down hotel with average service that draws below average clientele. Did not enjoy my stay, will not return. No fan in the bathroom, no water bottles in the room, last tissue in the box to save my life, crooked lamp shades… I can keep going but Ima stop there. Btw parking is $10 per night. I’d stay across the street at the much newer and shinier Hilton, where it was a better experience before."
"Shouldn't be a Crowne Plaza! Worse than Holiday Inn Express! So bad that I have to give it a detailed review. Hopefully management learns from this. Having stayed 100+ nights around the world this year, it receives the worst value of the year award. Booked directly with IHG. Arrived 9pm. Pros Location off the highway. Rooms renovated. Courteous front desk and breakfast staff. Fantastic breakfast staff! Two stars to our breakfast team! Cons Off highway noise. Needs better insulated windows. Poor sofabed and main mattress (old and yellowed) Bathroom drains don't work. Too late in the evening and leaving in the morning to get it fixed! Should have been checked by the cleaning team before the rooms are given to guests. Could only take a very quick shower before it overfills the bathroom. Prebooked for 3 people and the room only has two sets of linen. Sofa bed didn't have bedding. Had to ask for them. Given cheap blankets and a sad pillow for the third person. No duvet. Very poor quality sofabed that should have been upgraded years ago. Had the police knocked on our door just because we had an Asian last name. Apparently some Asian called 911 from around here and the hotel sent them to our room! The police showed me totally different last names and phone numbers! The hotel couldn't bother checking and sent them to the first room with Asian surname. Guess we were the only Asians here? Not. Either improve your SOP or remove the Crowne Plaza name! UPDATE After management 's reply on police knocking on my door... I have downgraded them to one star as it is the lowest I can give. Any of the complaints unreasonable? 1. We even called the front desk after the police were there and were told that a 911 call was made from within the hotel, hence they sent them up to our room. The police at the time also said they were directed to our room. I think heads need to roll for this. Incompetent front desk and now incompetent management. Don't try to pretend it didn't happen just because you have no records. What don't you ask the police department? 2. Rather than improving your SOP, or management, all the reply was to look into the complaint. What do you need to look into? Instead, you should be getting the rooms ready as booked directly on your website. No excuse. So sad, as it is, Motel 6 should be a more suitable brand for your SOP and management. I am happy not to stay or recommend this place."
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