Holiday Inn Express & Suites Lincoln City, an IHG Hotel

"Stayed here on 3/2 and went to a concert nearby at Chinook Winds Casino. The stay was nice and the room was clean. Driving home the next morning my wife and I and our two dogs were in a rollover accident. We were able to get a lift back to Lincoln City but didn’t have anywhere to go. We called the Holiday Inn and asked if we could come sit in the lobby while we waited the 3+ hours it would take for someone to come pick us up. Not only did they let us come back and sit in the lobby with our two dogs all of us covered in mud, but they also gave us a free room to use while we waited so we were able to clean ourselves up and relax. They also offered us free snacks/soda from the little “store” they have on site. We were really shaken up and vulnerable and it meant a lot to have such a friendly response. We’ll definitely stay here again if we’re ever in town or passing through"

"The worst hotel stay I have ever had. Rooms weren’t cleaned properly, past guests handprints all over the headboard. Our room had ants in the bathroom and the fridge area, I paid the full price of my room upon arrival including the 50$ holding fee, once I left my card was charged 16 separate times for various amounts by the front desk, when I called to ask why they charged me more money they had ZERO explanation and said it was “ because of what the system said” well the system was telling them to charge me more than the entire reservations worth. When I demanded to speak to management I was told I can’t until tommorow morning. -5 stars to this joke of a hotel."

"The service great. Very clean quiet. Plenty of space. Nice country view. Price was amazing, although we did go in the off season. WiFi worked just fine. The breakfast was great, for this kind of thing: biscuits, gravy, cheese and veggie omelette, pancakes, hard boiled eggs, cereal, bananas, juice, milk, coffee, cinnamon rolls, etc. Somewhat more than normal. There was a nice attendee there to greet you and clean up after the guests. My wife and I thought the beds were comfy, but just a bit narrower and shorter than normal, which was weird. The refrigerator made a weird noise off and on throughout the night. And there was a faint, weird safety light by the sink we couldn’t figure out how to shut off. I gave it four stars because of the low price. Otherwise I’d give it three."

"One of my worst stays at an IHG property. We stayed a total of 5 nights. Housekeeping didn't come by one time. Trash never got emptied, linens never got changed, etc. I know I can put my trash out, but guess what? Not my job. I had to ask for fresh towels and toilet paper. I was told there was only one person working housekeeping, that's why they didn't get to my room. Once again, not my problem. The week of my stay, the hotel was at less than 50% capacity. I did notice 5 different front desk employees. The other fun fact is that this location is very near the beach and ocean. That equals sand. And nobody to vacuum it out of your room. I also suggest sitting on the footrests. Much more comfortable than the couch and chairs. The plus side, the gentleman in charge of the breakfast area. Super friendly and helpful. Definitely took pride in the cleanliness and organization of his area."

"If I could rate this hotel a negative 5 stars I would in a heartbeat. Booked a room here over the weekend for my family as a holiday gift. When they arrived, they called me mentioning that the room wasn’t clean. Human and/or pet hair all over the bathroom and in the shower. I phoned front desk asking either for housekeeping to take care of it, or to get switched to another room. Sadly, housekeeping had left for the day and all the rooms were booked up. The lady working front desk on 12.29.23 @6:11 PM was nice enough to head up to the room to clean it herself, however not competent enough to do it right as you can see in the pictures taken below after they “cleaned”. I called again, asking to speak to the manager and was told they’d leave a note for the manager to call me back the following day as the manager had left for the day as well. After receiving no call from the hotel the morning of 12.30.23, I called front desk about 15 times with no answer, and then decided to call them again from my girlfriend’s phone at 9:32 AM and voila, the phone was answered by another lady at the front desk. I asked to speak to the manager, and was told they had “come in for a short period of time and left”, but that they’d be back later that day. After asking if they had received seen the note left last night, they responded “what note?”. I submitted another request for management to reach out to be ASAP and waited all day. At 9PM of that same day, I called back again and this time a guy answered the phone. After explaining the situation once again, I asked if their manager had seen the note left for them to which they responded “I don’t see a note here, when did you call?”. Left another request to be called back again and waited a few more days. After getting no contact from them once again, I called back on 1.4.24 @1:40 PM and the phone was answered by another lady at the front desk. I explained the situation once again, and over the course of the 12 minute call I was put on hold 4 times while she served as a middle man for the line of communication between me and the manager who happened to be there at the time. When I asked if I could talk to the manager directly so as to “not waste any more time than had already been wasted”, she told me the manager was “too busy to talk to me directly”. I was also told management had stated that the hair and filth found in the bathroom “could have been ours” and that if the room wasn’t up to “our” standards, we “should have found a room somewhere else.” That a “refund couldn’t be issued because they had stayed in the room regardless of the state it was in.” Management accused my family of four, with two little kids, and told me they should have found somewhere else to sleep. After a naturally heated exchange, I decided to call Holiday Inn offices directly and escalate the situation. After exchanging information, they told me they’d be in contact with the Hotel in order to issue a refund. On 1.5.24, management from the hotel finally called me back, only to say that they couldn’t issue me a refund because I had booked through Priceline and not Holiday Inn directly, so they told me to call Priceline customer service. All they could offer me was Holiday Inn reward points, as if I’d ever want to stay there again. I called Priceline on 1.10.24 @2:51 PM, explained the situation, and they put me on hold because they had to contact management at the hotel in order to issue the refund. Management’s response? “Yeah, we’re not going to do that”. They played me just to get me off their backs, make it someone else’s problem. This is by far the most disgusting, disrespectful, incompetent, rude, unprofessional, hotel and staff I have ever had the displeasure of dealing with. Great management work Lori and Paris, if I had it my way you and your whole team would be fired. I hope this review can provide insight to future families, travelers, and tourists who are looking to stay in Lincoln City, so that they can see what a big failure you all are."