Ulta Beauty,

2911 Queensgate Dr, Richland, WA 99352, United States

"I absolutely hate coming to this location. The employee are rude, unprofessional and act like they hate waiting on customers. Customer service is not what they are about. I don't know if it is because everyone who works here is young. And that is how our society is now. But it is so disappointing. Specially when makeup is so expensive."

"Ask for help from an associate to check on a listed price. The price was confirmed. Took product to the cashier and was told it was 2 times the posted price. Explained that an associate had clarified the cost and took the manager beck to show her the posted price. She said the sign was in the wrong place and asked if I wanted the product at the regular price again 3 times higher than the posted price. I said no, left the store, and went to another store and got the product much less expensive. Customer service matters to me."

"I was in need of some new make-up because it’s been years so I went to the Ulta in Richland. I looked for the foundation that I had used in the past and it was no longer an item. As a “mature” woman, I was a bit overwhelmed at all the different brands and items and had no idea where to start. I had decided to go home and look online when Erminie approached me and asked if I was finding everything okay. I immediately said, “No, could you please help me?” I told her my skin type and she introduced me to some new make-up items that I’m just thrilled with. She took time with me and helped me choose the right colors, which look so lovely. She was also very knowledgeable about the ingredients. I left Ulta spending almost $200 and felt like a new person. Erminie was so very helpful to me and I’m so thankful she came to the rescue before I left the store."

"As someone who doesn't wear makeup or beauty products on a daily basis, I needed some advice for my under eye bags. When I stopped at Ulta, I was greeted by a lovely woman with a beautiful smile, ready to help. I explained my problem, and right away, she had a solution. She took the time to explain the product as well as others that were comparable. She also told me about a website that I could use as a tool for info on products I may need/use in the future. Tiara, thank you for the time you gave me and the excellent customer service you provided."

"Hair Styling: I was attending a special event on Saturday(9/23). My sister and I had decided to get a formal styling we sat there from 11:30am-2pm our hair was flat by 3pm and we still weren’t at the event. Our stylist was very kind and nice so that was appreciated."