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Luxury Nails & Spa
2737 Queensgate Drive, Richland, Washington, United States
About the Luxury Nails & Spa
Luxury Nails & Spa is a premier beauty salon located at 2737 Queensgate Drive in Richland, Washington, United States. Our upscale establishment offers a wide range of services including manicures, pedicures, nail enhancements, and spa treatments. Our team of skilled technicians is dedicated to providing top-notch service in a luxurious and relaxing environment. Whether you're looking for a quick polish change or a full day of pampering, Luxury Nails & Spa is the perfect destination for all your beauty needs. Visit us today and experience the ultimate in luxury nail care.
Photos of Luxury Nails & Spa
2737 Queensgate Dr, Richland, WA 99352, United States
Opening hours of Luxury Nails & Spa
Monday:
09:00 - 19:30
Tuesday:
09:00 - 19:30
Wednesday:
09:00 - 19:30
Thursday:
09:00 - 19:30
Friday:
09:00 - 19:30
Saturday:
09:00 - 19:30
Sunday:
10:00 - 18:00
Reviews of Luxury Nails & Spa
"I went here today for a full set and my grandma needed a fill. I called ahead to see if they had room for us and they said they did if we came now he also quoted me a price for both of us. In the end they turned my grandmas fill into a full set and hurt her when they took off her nails. The man who did my nails was very rough with me. He overcharged me for no reason!! I didn’t get a design or a tough shape and neither did my grandma just basic shape and color.he was very rude and defensive when I confronted him about it. Would NOT recommend this place!!! We won’t be going back"
"All I wanted is to relax and enjoy my pedicure but this lady has a horrible customer service. I Asked her if she could help me look for a particular color she responded very rude and unprofessional. I did NOT asked to get the same color as I showed her in the picture- I said Similar- look it up in the dictionary Similar and the SAME(exactly)is NOT the same thing! It’s impossible to get the exact color from pictures online I know this! But instead she decided to give me an attitude, she rolled her eyes, spoke to me in a tone that I did not like then Turned around and started talking to her coworkers in their language. Very Rude and again unprofessional!!! If you don’t like what you do then you need to find another profession. To the owner: Telling me that she did NOT understand what I was saying is not an excuse!! If she didn’t understand then go get a translator, and or go back to school to learn better English!! Again their is no language for Good Customer Service."
"Poor treatment, wouldn't do the service I wanted the way I wanted. Kept telling her I just want a fill over existing product as I had a dinner. I am a 30 year licensed professional and she was pissed I had layered colors. Yeah, well I demonstrate products and try new items for my company...and I just did a full set 2 weeks ago, just needed a super quick fill and the color I picked would look just fine with my existing color. I don't need to be schooled or chastised by another "professional". The owner came over when she attempted to soak off my already prepped nails..and I told him what I wanted. He told her to fill them in as I instructed. She was rude, rough, and proceeded to mumble under her breathe as well as talk to the other tech about me the whole service. Who, stood over and watched during. Very regretful to give another place my business and take away the special treat for mine and my husband's birthday dinners."
"I really enjoy this place and the staff. I will be honest and say sometimes it's REALLY great and other times, not the best. Just depends on what nail tech you get. Pedicures are going to take a long time to get. Got my nails done from the new guy last week and he did a great job and was very friendly. This is my go to place because of the cost. The owner is very friendly and kind and does a great job on nails. He's really amazing and so likeable. I've been to several nail salons all over the Tri cities. This is my salon. ☺️"
"Do yourself a favor, doll! Go elsewhere for your services…..Went to get a fill. My nails looked fine, but by the time I got home (35 minutes away)I had already broke one of my nails. The acrylic was waaayyy thin. Called spoke with Tommy he said he would fix them. Went in the following day, sat down. Tommy seemed very annoyed. Cut me with the nail file, then the nail drill, was extremely rough. AND DID NOT APOLOGIZE. FOR ANY OF IT. I've never been treated so poorly by any nail salon, and as you can see from my results, they leave much to be desired. Also, the cuticle oil that they use smells like musty towels that you’ve left in the washer for multiple days. which makes sense because the place looks very unhygienic."
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