City Nails & Spa

"my friend and i went in for full sets. we had billy and frank and they did an excellent job! they were very kind and precise, will definitely be back :)"

"If I could give zero stars I would. After visiting them both my sister and I got fungus under our nails from dirty tools used. I had a full set done by Tina and they were awful. Way to thick and uneven. She also made me bleed 4 different times. The prices are really high for the quality of work done. We will not ever go back and I would not recommend them to anyone."

"Joey did an awesome job on my pedicure. She's so friendly too."

"It was my first time here! I scheduled a pedicure. Inna did my pedicure and exceeded my expectations! Not only was her work perfect! She was also very friendly and extremely kind! I will definitely be coming back to schedule my nails & pedicures here! If looking for an amazing technician, I recommend Inna!"

"I have been to this shop a few tines since moving to Eugene in 2020. It is close to my house, offers a wide variety of services (and beverages including beer & wine), and has many technicians so appointments are always available. And I have always come away very satisfied... until now. About a month ago I had a pedicure. Sadly, I also had an ingrown toenail so the service was extremely painful. Regardless, I paid for the service and provided the technician a generous tip seeing how hard she worked. Unfortunately, I also developed an EXTREMELY painful infection in both big toes which then led to a fungus in both big toenails. I called the shop to share the situation stating that I did not want to raise a fuss... I just wanted them to be informed. The manager/owner was not available but I was assured he would call me back. 5 days passed and no call and in the meantime, I needed to see a specialist about my toes. I was out of pocket $55 for the pedicure, $100 co-pay for the specialist and $60 for the medication to treat the fungus and secondary infection plus, I needed a follow up appointment with the specialist with another $100 co-pay. AND MY TOES STILL HURT! The doctor told me it would take 4-6 MONTHS for the fungus to clear and the nail to grow back. After seeing the specialist I decided to go back to the shop and speak to the manager/owner in person. The result was much less than satisfying. He started right off blaming me for not calling him back. When I firmly said he was mistaken he argued with me before realizing his error. Then he set out to inform me that they are not licensed to treat ingrown toenails so I was at fault. At no time did I feel listened to or heard. He said all he could do was give me a free pedicure. I walked out with a free MANICURE and beverage which I have absolutely no intention of redeeming. I am paying $300 for this current situation. I absolutely realize a fungus or infection can occur at ANY nail salon. I was not looking for a windfall or payout. I just wanted to feel heard and acknowledged by the shop. Honestly, it feels like they literally did the LEAST they could to resolve the situation."