Budget Car Rental 10385 Southwest Canyon Road, Beaverton, OR 97005

"Pick up was easy. Vehicle smelled of marijuana. Employee denied smelling it. Employee did not explain no refund policy for early retun of vehicle."

"First and foremost, I was supposed to be picked up from my place which I was advised so by one of your customer service agents. Then I was given a dirty and unreliable vehicle. The vehicle had technical problems the next day and I had to impounded it and get another vehicle from south San Francisco international airport. Yet, after few days I had to return the Honda Civic vehicle, due to technical issue/problem. And hence, I had to spend the almost the whole day to exchange the vehicle. All those rental vehicles and the customer services agents were horrible and traumatizing dealing on my vacation time. I am not totally satisfied with this whole terrible service."

"Reserving online was easy, as was the pick up. The woman who helped us was friendly, professional and efficient. I wish I could remember her name. The car was clean and fun to drive. I think it was a Toyota Rav Hybrid. When I dropped it off at the airport at 6:30am, it was insanely easy. A guy directed me where to park, he scanned something on the outer windshield and said “ok, you’re good to go”. It was awesome!"

"Twice now Budget has been there to save the day. Our car is in the shop, Enterprise now wants Not only the usual, but a drop of blood, deed to your house, promise of your first born and seems this time deemed it necessary to be specific On who they rented too. Oscar, from the call center set things up and kindly put up with my, "okay, we need this this and this, correct? *Yes,* okay so in finale, in order for us to rent a car, we need that, this, and that, correct?" *yes Ms. West*. Surely thinking I'm off in the head. Next day called and reached Shaun at the office, insured reservation and once again Made sure I was not missing anything surprising last minute once I get to the office. Nope everything is set. Found out we could use the car a day earlier, called up and Shaun made sure to tell me the upgraded price, Labour Day n all, set time and all good. Went to pick up the car today and Shaun was amazing with putting up with my energy and humour. Bounced quick wit back and it was a pleasure to do business with him. Thanks Budget, the one we go too from now on."

"The car we rented was really dirty inside and out... the last renters earring, trashe, splattered foot, dirt, food crumbs, and cheap bluetooth speaker were all left in the car... it was obvious that they didn't attempt to clean it at all or even look at it. We also booked and paid for a 4 runner or similar SUV, of which they had 2 on the lot, but instead gave us a much smaller super rattly compact SUV that our suitcases didn't fit in the trunk, so we had to hold bags on our laps for the 3.5 hour drive. After contacting the company, they were kind enough to offer a $50 discount for the inconvenience."