Gerber Collision & Glass

"They were recommended by my insurance company and they did deliver. My car looks like new."

"My vehicle was returned to me with additional damage and ill-fitting repairs on the bumper/front end/window issue. They took it back again and fixed the additional damage and worked on the front end. The manager said that he didn’t think the Gerber Tech put the correct TOYOTA bumper on the first time when I gave them my vehicle for repair."

"Unfortunately my car (Subaru STi) incurred some damage and I found myself needing to do an insurance claim with USAA to get it repaired. They recommended Gerber. I dropped my car off in the hands of Jake, the head guy there. I told him that I am very particular about my car and what I expected from them. He told me they have a whole new staff and they were going to take care of everything. The Gerber people went above and beyond to make sure that I was satisfied with the body work that they performed and then returned my car to me even cleaner than the day I dropped it off with them. I hope my car never gets hit again but if it did I would go back there."

"Edited I had to choose a service above, but there has been NO service, or contact, for a vehicle they were to repair from a deer strike. The estimate was done, if I remember correctly, $1,200.00, on November 26 2021! Several months after, I went in and talked to them and they said they were waiting for a single part. It was a part to do with mounting of the bumper. I confirmed with the person there that when the part came in, I would be notified. This vehicle is a 2005 Honda CRV. There were millions of this body style made in three years. I do not believe that a front end part, is not available, for a car that had millions of this body style on the road. They wanted me, over a year ago, to leave my car there, partly disassembled, waiting for a part to come in! If Gerber collision was the last body shop on earth, I would drive a wrecked car before I would darken their door step again. I would like to tell the rest of the story of my experience with Gerber collision on NE Cully. Jake, from Gerber, contacted me after he saw my negative review. It turns out there were a lot of unhappy customers in the time frame I was originally there. I was told the staff that were there when I fist went in were no longer with Gerber Collision. After a discussion with Jake and an assurance that things were different now than in late 2021, I decided it was easiest to allow them to do the work. Communication from Jake was good. Parts were ordered. Car was dropped off after the week it took for the parts to come in. This appeared to be a simple repair. I was told the car SHOULD be ready in three days, on Friday, as long as there were no hidden damages. It was a good thing and no other damages were found. The car was ready this afternoon at 4:00. Three days. Everything looks perfect. Communication was great. I'm happy to have a business like this in my neighborhood. The way the leaders of this city have allowed the criminals to run free it has to be a real challenge to operate a business in that environment. Thanks again Jake and Team!"

"I would not recommend this place.i had my front bumper replaced with the license plate mount. Two weeks after, the plate fell off along the road somewhere, then two weeks after that the license plate mount fell off. I contacted the manager about this. She only wants to replace the license plate bracket (18.00). They put parts on and don't warranty their work... don't go here...."