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Jiffy Lube Oil Change and Multicare
2025 Northeast Broadway, Portland, Oregon 97232
About the Jiffy Lube Oil Change and Multicare
Jiffy Lube Oil Change and Multicare is a trusted car repair institution located at 2025 Northeast Broadway in Portland, Oregon, United States. Our team of skilled technicians specializes in providing quick and efficient oil changes, as well as a wide range of other automotive maintenance services. With a commitment to quality and customer satisfaction, we strive to keep your vehicle running smoothly and safely on the road. Visit us today for all your car care needs.
Photos of Jiffy Lube Oil Change and Multicare
2025 NE Broadway St, Portland, OR 97232, United States
Opening hours of Jiffy Lube Oil Change and Multicare
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
09:00 - 16:00
Reviews of Jiffy Lube Oil Change and Multicare
"Poor communication. I pulled up, and the guy who greeted me was nice. He said that "they'll get me checked right in, just wait in this room until someone does." 30 minutes go by. I try multiple times to get someone to check me in, and it's nothing but "oh we're shorthanded but we'll get to you as soon as possible." Only until my vehicle is next up do they check me in, and only then do they say that they can only check in one car at a time. I mentioned multiple times that I was hungry and wanted to grab a bite to eat and they never communicated that this was the process. What if I was a diabetic?! Keep in mind that you cannot leave the premises until checked in. Then when I finally get checked in, I mention calmly and plainly to the woman who checked me in that I was never told any of this, and she immediately went into a defensive, smiling in a sarcastic way, ushering me out the door to get rid of me type of behavior. If they had just said in the first place "we can only check in one vehicle at a time", their and my annoyance would have been avoided. That's all they had to say. That's it. I'm giving two stars because they did complete the service (as far as I can tell), and the guy (Curtis, I believe) who greeted me and ultimately rang me up was super nice; a stand out at this location. The team lead, Stacey: lets just say not a people person. All I wanted was better communication. All I asked for was information. All I got was dismissive attitude. I'll go elsewhere next time."
"Every thing went well except they did not have a replacement cabin filter for my car: The filter was extremely dirty with dirt and leaves. They did not show me or confirm that they cleaned it up some before putting back into my car."
"there are whole bunch of side fees when you want to change the oil that they do not mention. They put back the cabin filter upside down after I told them I don't need it to be replaced. I got tire pressure alarm after leaving (and I know it is not a calibration reset issue) and had my brake make noises as well... They said my skid plate is missing which is probably taken out there last time I was there and they forgot(?!) to put it back. Not going back ever again! UPDATE: I emailed more details and my contact info to the email that they provided in their response few weeks ago and have not heard back.. I guess the customer service matches the service I got in that location as well."
"I arrived a few minutes before opening, the staff welcomed me anyway and made me comfortable in the waiting area. They did recommend services after running diagnostics and they offered it without pressure. When they didn’t have the parts needed for that service, they quickly sent a runner to get it. They were very communicative, keeping me abreast with how far they are from finishing the job. They handled the customer service aspect very well. They addressed each customer by name, they held the door for me when I go in and out of the waiting area, and they held the door to my car as I left. Joshua and his team got it all down, they are the dream team."
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