Nagoya Japanese Steakhouse & Sushi 3760 Center Street Northeast, Salem, OR 97301

"Wished I could give a better review but I couldn’t with a service like this. Cleanliness is very important in a restaurant. It was almost empty when we came and I can’t blame people not coming here. Hibachi is not supposed to swim in a sauce. Please wipe your condiments bottle before serving. You’ve got lots of time to do it since it was almost empty we came in."

"Long review ahead! This is always our favorite spot to eat and we were excited to spend our valentines dinner here but the service was the worst we’ve ever had. We arrived around 6:15pm and got told it was a half an hour wait and ended up waiting an hour which was no big deal it was a busy night. We got seated at 7:15 with three other sets of two and our server did take our drink orders right away but they didn’t come out for almost half an hour. The salad and broth soup came out after about 20 minutes when it’s normally out after a few, which again not a huge deal since they were busy. After that half an hour everyone had finished and I could tell the whole table was anticipating our cook arriving as everyone verbally was saying how hungry they were. I watched others coming and going and noticed a table across the restaurant that had been seated after us had a chef go to them which was disappointing but I get it. Another 15 minutes goes by and a table of teens gets seated one table over, at this point we had not had the server checked on our table and we had been waiting 45 minutes by now. Not even five minutes later after the table of teens got sat, a chef comes out of the kitchen with his tray and our table was excited thinking the wait was over but instead he went to the table of teens who again was sat just five minutes ago. I waited another ten minutes before finally pulling a different server to the side and asking her if she could find out where a chef for us was because not one, but two tables that were sat AFTER our table had already had a chef cooking for them. She let our server know who then went back to the kitchen and you could tell the other staff members were pointing at our table and I assume talking about how long we were waiting. By now we had been waiting a whole hour and the chef cooking for the teens was even commenting on how long we had been waiting and went back to talk to the other staff himself. Two of the others at our table who were very upset also, left because they didn’t want to wait any longer. Another ten minutes later and a chef finally comes out for us. I think the wait was so long that the other pairs of two hardly ate their food, my spouse finished his but it was hard to finish my food since the wait had been so long and I wasn’t very hungry anymore. I wanted to comment to ask to speak to the manger but by that point I was ready to leave and get home. When we got our bills I was expecting something discounted or taken off the bill for the extreme wait that no one else had but there was nothing. No one came to speak to our table about what happened or to apologize. It actually felt like the staff was avoiding us as I’m sure they could see the whole table was upset. The whole experience was disappointing and definitely ruined our Valentine’s Day. It will be a while before we return again. Hopefully they figure out a better system and treat patrons better after this has happened to them."

"This was the first time we dined her. The experience was amazing. My youngest was a little afraid at first, but the chef did an amazing job. All three of my children had the best time. If I had one complaint, it would be that I ate way too much. That is my fault though."

"Hire. More. Staff. I've been here a few times before and it used to be a great experience. Recently, the restaurant has started to decline. Tonight was, unfortunately, quite indicative of that decline. Service was abysmal. Some of the worst I've ever had in a sit-down restaurant. Before tonight, I've never had to grab my own plates and silverware at a hibachi place... and gotten charged an automatic 18% gratuity for the service i never received. Never got served water, got seated at a table with two other parties (and the table really couldn't support that many), never had the waiter check-in, got served soup and salad while the main course was being served and - and this is the best part - initially got charged for the meals of the other two random parties (after they had already been changed...,) before disputing the check. There was one server and one hibachi chef serving four tables. Hire more staff, this kind of service is guaranteed to see you shutter your doors before long."

"I absolutely love it here!! What a great place to spend your 40th Birthday. Good is always great, service is amazing. Will definitely be back here!! Birthdays you get 20% off the birthday person's meal, a treat and a sweet sparkler!!"