Trailer Hitches at U-Haul 14310 Southeast McLoughlin Boulevard, Milwaukie, OR 97267

"When I got my storage unit last month I went for the free month what they didn't explain to me with that with that free month I could only have access to my storage unit during the hours the office was open I asked to change and they didn't have any available that were outside coming to be able to get to it during the hours listed. Didn't care much to try to help me out or anything like that they didn't even inform me that that's what I was getting so needless to say not happy nice people clean units"

"I’ve rented from this location about five times now. My perspective is that I think it is a reasonably run business. Nothing exceptional and definitely not terrible. I appreciate having it as a resource and they always have what I need. I think the other negative reviews might be both exceptions outside the norm and over-stating things. I try to rate carefully and rarely giving 5 or 1 stars."

"I echo the other complaints. I stood in the empty shop for ten minutes today wanting to purchase boxes. When the one employee (owner? the guy in the pics) finally came back he brought along a new customer. He should have served me first (I was there first) but didn't even look at me or acknowledge me, standing there at the counter. I waited five more minutes as they dragged out whatever they were doing. Then I left. I can afford to pay two dollars per box but I can't afford a twenty minute wait just to be acknowledged. I got boxes at another store and won't be back to this one. HIRE TWO MORE EMPLOYEES it's preposterous to have a mostly unwatched retail shop."

"The customer service at this location is completely terrible. I made an appointment to have a hitch installed on my car. Dropped my car off and they said it was going to be about an hour to an hour and a half. I show up after 2 hours, not hearing from them and my car hadn't even been touched. They were shorted staffed and behind on other vehicles they were working on they said. No call no nothing within this 2 hour window. This is after waiting for someone to come into the store to help me after i waited for 15-20 minutes. I will never go to this location ever again. Terrible, terrible customer service I have ever encountered."