Freightliner Northwest

"I had a good experience with them it was a electrical issue they fix in couple hours"

"Aaron and the other guys in the service department were friggin great to work with my semi blew a fuel line from injector rail to main and these guys didn't push us away at all they brought a mechanic in from the shop and had him look at the video found the exact parts needed with the parts department and had all the parts the next day going to Hermiston Freightliner was like a breath of fresh air and step back into time with how nice people are it really reminded me of growing up in the 80's and 90's when people cared. In our home state of WI we would've been a number and would've had to wait. So Cheers to you guys and my hats off to ya! Thanks Again"

"These guys behind the parts counter answered a question I had after the Spokane branch blew me off (the Spokane place flat out lied to me so they wouldn't have to do a look up and gave me bad information). Thank you for taking the time to check my two Freightliner VINs to see if I could put one hood on the other. I know it was time that you guys took that you could have been making sales, and I so appreciate that you were willing to answer my questions so I could get moving along on my project. Your customer service was really amazing."

"this is a great place to break down if you have a choice lol. they figured out my truck problems and fixed them in a timely manner. exceptional mechanics here and the service manager is very cool. they will give you updates and statuses, even pay for cab fare to and from hotel, plus got a good lounge with all the necessities. also from Google maps it may look like this place doesn’t have trailer parking or sufficient amount of space, but it does."

"Not Elite. Check in 7hrs later we closing. Nothing like wasted time. Not even a word that they not going to get it in shop. Not even after 2 hrs, 3hrs, but at 7hrs we locking up. Service manager did reach out ,we talked they agree communication error. This dealership did try to compensate for their next dealership. I am sorry ones issue not the responsibility of the other's. Thanks for trying to resolve all."