Master Appliance,

145 Knox St N, Monmouth, OR 97361, United States

"I'm surprised customers had positive reviews about MA's services. Their services SUCK for disabled customers/WOU students like us!!! We live on a campus and we had a washer replacement for a new auto sensory in Nov 2023. It wasn't the best washer and have some issues. They delayed to get this issue resolved since and it hasn't been solved yet. We had a technician, Scott who is definitely not disabled friendly came over to "fix" the washer issue with his laptop three times. Same problem reoccurred after he "fixed it". And then he came back later and replaced one part that he thought it would be solved. Nope. Scott parked in our parking lot and we asked him to please move his van since it's our lot. He put his hand up at us while talking on his mobile phone in the van and refused to leave for more than 5 minutes. So we called campus security right away and asked him to leave our lot right away. He refused to make eye contacts with us when he came over to fix the washer and the WOU mechanic asked him to please communicate with us if he finds any issues or fixed. Nope, we noticed he vanished without communicating with us first. Now, we are still waiting for MA's response to our email and WOU Housing's email regarding replacing a new washer since last week. It's been 7 business days now since last Tuesday. Photo shown: Scott refused to leave our lot. My boyfriend asked him to leave after I asked him to leave."

"Please know the owner wants to make his customers happy. He went above and beyond for me. Plus taught me something about my dryer. Thank you."

"Just had a visit from Joe at Master Appliance in Monmouth. Dryer heater went bad over 1 week ago. Actually I had read about Master Appliance on Next-door. We stopped in. Made an appointment with Eric, went over all the particulars. Very helpful and knowledgeable. Joe came as expected. Rapidly found the problem, professionally made the repair and the cost was as expected and reasonable. Now my turn to recommend Master Appliance."

"It's been a journey! “I bought a lemon”....However, Ken & Joe have been determined and have worked endlessly finding a solution for me. I would highly recommend them to anyone. Plus, they sell new appliances which I wished I'd known before I purchased from a big box store!"

"Fantastic place for sales and repair. We have used them for many years and have always been very satisfied. Don't hesitate to call them and get very knowledgeable service and sales support before and after the sale."