Stephens Heating & Air Conditioning
1920 Southwest 3rd Street, Corvallis, Oregon 97333
About the Stephens Heating & Air Conditioning
Stephens Heating & Air Conditioning is a trusted general contractor and store located in Corvallis, Oregon. Specializing in heating and air conditioning services, they offer installation, repair, and maintenance for residential and commercial properties. With a commitment to quality craftsmanship and customer satisfaction, Stephens Heating & Air Conditioning is dedicated to providing reliable and efficient HVAC solutions. Visit their location at 1920 Southwest 3rd Street for all your heating and cooling needs.
Photos of Stephens Heating & Air Conditioning
1920 SW 3rd St, Corvallis, OR 97333, United States
Opening hours of Stephens Heating & Air Conditioning
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of Stephens Heating & Air Conditioning
"Terrible. Largely incompetent and completely untrustworthy. We hired Stephens H&C in August 2022 to install a heating and cooling unit. This was to upgrade our existing system to add cooling (old system was heat only) and to also be more efficient. On multiple occasions prior to starting the project, Al (‘president’ of Stephens H&C) confirmed that the unit would provide heating and cooling. I even confirmed with Al immediately before making the down payment, and he was very clear that the unit would provide cooling. Stephens selected the specific unit and sent a proposal. The materials included described it as a heating and cooling unit and were explicit that the unit would be effective at cooling the house. Stephens would order the unit and do the site prep and then finish the install when the unit showed up. The anticipated timeframe was based on when the unit was delivered and was expected between December 2022 and February 2023. The unit arrived in January 2023. Stephens came to the house the first time to install the unit and failed. The second time Stephens came to the house to install the unit they were able to get the heat working. I asked Al how we would set the thermostat to get cooling in the summer. Al was extremely short with me and indicated that the unit would not provide cooling. He claimed that we wouldn’t be able to even run the unit in the summer and further (incorrectly) claimed that we hadn’t discussed the unit providing cooling. In this conversation Al didn’t show any concern about the unit not providing cooling and there was no meaningful resolution. I even reminded Al of specific details that he had discussed in regards to the cooling but it didn’t seem to matter. Essentially, our prior agreement and contract was for heating and cooling, but now Al was saying that it wouldn’t provide cooling Al was completely incorrect when he that we hadn’t previously discussed cooling. If this was an honest mistake, I would have expected an acknowledgment of the mistake, reassurance that the unit would provide the functionality we’d previously discussed and for Stephens to finish the install promptly. Instead, Al or Stephens H&C has never provided any explanation for Al’s comments about the unit not providing cooling. If anything, Stephens H&C has actually made it clear that they won’t guarantee that the unit provides any effective cooling, and the project ended up stalled for months. I was able to get Stephens to come back to try to install cooling but they did not have the expertise or competence. Essentially, for the next nine months Stephens would come back every couple of weeks or so to try to provide the cooling functionality but fail. Sometimes they would claim they had it fixed when it actually wasn’t. Other times they would make it clear that they didn’t know how to finish the install. It wasn’t until October 2023 (14 months after the project started) that they allegedly have the cooling functional. Since the cooling wasn’t finished until after the summer, I still haven’t seen if the cooling will work or not. Our contract was that the final 50% payment would be made upon completion. Stephens sent me the bill in May of 2023 when the unit still had not been fully installed. According to Stephens my account was 90 days passed due based on this. Around September 2023 Stephens sent a letter that they ‘can not guarantee how well or how much it will cool the home.’ The proposal and contract for install of a heating and cooling unit that we had signed a year earlier did not include this disclaimer For months Stephens could not complete the install. Even when they are able to accomplish the work, the quality is very poor. For example, the only way we can get the cooling to work is to set the thermostat to heating. This is problematic, because if the cooling even works, there will be no way for it to shut off when it reaches the desired temperature. It’s clear that Stephens can’t or won’t do any better, but this does not meet expectations for a reasonable heating and cooling install."
"The heat and a/c in my commercial building love to quit at the worst times. Stephens have come through more than once on short notice to get me up and running. Appreciate them so much and highly recommend!"
"HIGHLY RECOMMEND. I couldn't find anybody local to me to help us get our heat working again and with the cooler weather coming I was panic calling everywhere, even places an hour from me. Jay came out to our home, an hour away from their shop, and was beyond professional, friendly, efficient and knew what he was doing. He got our heat back on, explained to me in a way that I could understand what had been wrong, and was great the whole time! I wouldn't recommend another company over these guys, awesome service! THANKS AGAIN!"
"BEWARE!! VERY DISHONEST!! Had someone come out to see why AC had quit working. The guy said there was a refrigerant leak and he would need to come back and find the leak, which would take a half a day. He disabled the system so it could not be used. He could not get back out to us for two weeks to “fix” it. The company that put the system in came to check on it and it was NOT low on refrigerant. They used a special dye test to look for leaks, NO LEAKS found. Very easy fix. Stephen’s heating and AC tried to take complete advantage of us and say there was a leak when there wasn’t. And he was going to charge us up to a half of days work to check each outside unit. Very unprofessional and dishonest. Find another company for your needs!!"
"I can't say enough about Stephens Heating and Air!!! Our heat quit working and Al came by within 48 hours (even though he was busy after a holiday weekend) and did a thorough investigation and found the problem quickly. He was friendly, extremely knowledgeable and also provided insights on how to maintain our heating system. Because our thermostat was so old, he also replaced that and provided a thorough tutorial on how it worked. He tested everything to make sure it was working and working efficiently. We will be calling Stephen the next time we have any issues with our heating system!"
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