Kendall Ford of Eugene Service and Parts 344 Goodpasture Island Road, Eugene, OR 97401

"We dropped our vehicle off 6 weeks ago and it still has not been repaired. We have been passed to 3 different techs with little to no communication. The service manager promised to call with an update and did not. We have gone in and left messages with no follow up. After speaking to an employee in the shop, we learned that the original diagnosis was likely incorrect and we did not need the expensive repair they recommended. I have filed a complaint with CUDL and would not recommend this company to anyone. Update: 3 weeks and I have still heard nothing from the Customer Relations Manager as stated in Kendall’s reply. At this point, the lack of communication and follow through is no surprise."

"Kendall Ford of Eugene has been less-than-stellar for my 70-year-old mother. She was having some issues with her electric Ford Focus battery, which was still under warranty. She made an appointment with Kendall and dropped her car off for a battery replacement. A week later, she called for an update and was told that they hadn't had time to look at it. So, she made another appointment. Another week after her 2nd appointment, with no update, she called and was told that the car just had some code errors that they fixed and it's ready to be picked up. Unfortunately, the car still isn't fixed and it's been difficult for my mother who lives by herself and only has her 1 car. In trying to contact my mother's Service Advisor, I was told he wasn't available. So I asked to speak with the Service Director, Wayne Carpenter, and he wasn't available. Finally I asked to speak with the General Manager, Trevor Foster, and he wasn't available either. Kendall, you might not want to fix my mother's battery issue because it's covered under the vehicle warranty, I understand that. But it's poor form. I want to meet the people who said "Our mission at Kendall Ford is simple: To deliver an unrivaled customer experience.""

"Can’t talk to service advisor, can’t talk to service manager, can’t talk to the GM. Called for days was told they were always unavailable. Had to take the car in on two separate occasions, because they could never look at it even though I had appointment. And in the end never fixed the issue. Horrible customer service. Terrible management."

"Terrible, awful. Had a brand new clutch put into our Ford Ranger about a year ago by them. Every few months the pedal goes out and we have to take it in. First its one thing then its another then they don't know what is wrong with it. This last visit, they have had our truck for a MONTH. We were finally told they figured out it needed the clutch pedal assembly. Parts were ordered last week and we were to get our truck back on Friday. Well......now not all of the parts came in and they say another week. I'm not a mechanic but it seems a clutch wouldn't be super complicated to figure out and fix. Getting ahold of our service advisor is impossible. He is always working 'away from his desk'. Once we get our truck back we will NEVER EVER use Kendall Ford again."

"when some one has to wait a week and a half to get an oil change. that does not work to well. So I went some other place that could get it done in a reasonable time frame. NOTE--this issue has been handled by the dealership!! We wrote the review above after being told that Kendall Ford could not do a timely oil change. BUT--a couple days ago, we received a call from a service manager, who has made everything right. He offered a free oil change, and he quickly got us in for another issue we were having with the same car. That issue was resolved promptly. We are very happy with the way Kendall Ford recovered from our original concerns."