Mazda of Gladstone Service Department

"Could not be more unhappy with this place. Our brand new cx-90 with less than 3000 miles had a critical error on 12/31/23 rendering it undrivable. There has been virtually zero proactive communication about our car. The replies after we call 4-5x to get someone on the phone (we are told they should answer the phone by the person who first answers and then it goes straight to voicemail) given to my spouse are vastly different than what they tell me. One time it’s “the part should be here in two days”, the next is “it’s likely to be 3 weeks or more”. They admit there has been a bunch of turnover in the whole dealership and even called our service issue “botched” on the phone (!). I’d say so. Avoid this place like the plague. Wish we had leased somewhere else. Also, a month after our car was towed here we still don’t have our car back. A month!"

"My check engine light came on back in April. I have a 2021 CX-5. I took it in early May and they said it was a faulty coolant sensor that needed to be replaced, but it was back ordered. Fast forward to December 9th, I followed up because I had not heard anything. The sensor was in and I was told someone should have called. Scheduled a time to come in and get it fixed the following Friday at 9am. Tyler is the person who scheduled my appointment and he is the one who checked me in on Friday. During Both encounters he seemed as though he had much better things to be doing. I felt like I was bothering him. After he checked me in I went into the waiting room and figured it would hopefully take no more than an hour since they were just installing a sensor. At 9:42am I received a text that said I could text anytime during the service visit. So they probably just started the process… 42 minutes after I got there. At 10:32am I texted Tyler and asked how much longer it would take. I did not get an answer. At 10:50am I went out to the service area and saw Tyler laughing and talking with coworkers. I asked when my car would be ready and Tyler said it shouldn’t be too much longer; my car was getting the final inspection. At 11:35am I had not heard anything so I stood up to go back out to the service area. I looked out the window and saw my car parked where I left it and figured that meant it was done. Never received a text from Tyler. I went back out to the service area and Tyler was standing there casually talking to someone. I stood there for a few minutes while he finished his conversation. He finally checked me out 2 1/2 hours after I got there to have a sensor installed. I was so frustrated by the time I left. It wasn’t until I got home that I saw all the things Mazda recommended I replace - engine air filter, cabin filter and tires. Estimate totaled $1100.39. Tyler never said a thing and I definitely had questions. Needless to say, I will not be going to their service center for any of the recommendations."

"Have been bringing my car here for four years for maintenance. This past month I bought a new car. Mazdas are a great vehicle to own. Clark gave me a great deal on my car."

"The service staff is friendly and helpful. Their pricing for services is very expensive. A rear brake job with pads and rotors at Gladstone Mazda is $900, at Alan Webb Mazda in Vancouver the same service is $500."

"My beloved Speed 3 engine went, and I was in a pretty desperate situation. The service manager, David Valdez, along with the lead mechanic, David, went above and beyond to work with and rebuild my car from the ground up. It would be impossible for me to describe the amount of integrity, hard work, and empathy that they displayed, but I can say that it is rare. Mr. Valdez was knowledgeable, kind, and honest. The finished product greatly exceeded my expectations, and for the past week I've been driving a brand new show quality car that is a reflection of David's impressive skill and attention to detail! I am very thankful I entrusted them with such a huge project, and will definitely be bringing my car here for as long as they employ people like this. Thank you!"